What are the responsibilities and job description for the Revenue Operations Manager, EMEA position at Lucid Software?
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values : innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
We are looking for an experienced Revenue Operations Manager to optimize processes, analyze key metrics, and manage tools that drive marketing, sales, and customer success. This role ensures data integrity, streamlines workflows, and enhances funnel management reporting to maximize growth impact.
Responsibilities :
- Build and optimize growth ops : Own and enhance processes for marketing, sales, and customer success to improve performance and amplify the impact of the growth team.
- Analyze and report growth funnel metrics : Support growth team leads by reporting on volume, velocity, stage-to-stage conversions, and average value. Enable funnel analysis across acquisition channels, industries, geographies, and company sizes.
- Manage operational tools : Oversee growth operational tools and be the primary contact for tool-related queries and issues.
- Onboard and train teams : Educate sales, marketing, and customer success teams on internal tools and CRM processes.
- Provide data expertise : Serve as the go-to expert for internal and external data sources.
- Solve operational challenges : Identify growth hindrances, conduct analyses, and implement data-driven solutions in collaboration with other functions.
- Ensure data integrity : Design, document, and enforce processes to minimize incomplete or inaccurate data.
- Lead project management : Develop and manage project plans with clear deliverables, track progress, address obstacles, and ensure timely completion.
- Report operational impact : Measure and report how operational initiatives affect the growth team and overall funnel performance. Maintain and improve reporting dashboards.
Requirements :
LI-MK1
