What are the responsibilities and job description for the Human Resources Business Partner position at Luckin Coffee?
Job Summary
This role is responsible for HR Shared Services and operations, HR compliance, employee relations and administrative support. This role requires a deep understanding of the U.S. labor market, especially in F&B or retail industry, and the ability to manage daily HR tasks to make sure smooth operation of HR department.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
HR Shared Services & Operations:
-Oversee the implementation and continuous improvement of HR Shared Services (SSC) processes, including employee lifecycle management (onboarding, offboarding, payroll coordination, benefits administration, etc.).
-Act as the key liaison between employees and HR service teams, ensuring timely resolution of HR inquiries and issues.
-Maintain HR data integrity within HRIS and support data reporting and analytics to improve HR efficiency.
Compliance & Policy Administration:
-Ensure HR policies and procedures comply with U.S. federal, state, and local labor laws (e.g., FLSA, FMLA, EEOC, etc.).
-Support internal audits and ensure proper documentation of employment records and compliance reports.
-Assist in managing employee relations cases in collaboration with HR leadership and legal teams.
HR Process Optimization & Employee Experience:
-Drive process efficiency in HR operations, identifying areas for automation and improvement.
-Partner with internal stakeholders to enhance employee experience and support HR initiatives tailored to a fast-paced business environment.
-Provide guidance on HR best practices to ensure smooth day-to-day operations.
Office & Administrative HR Support:
-Manage office administration functions, including facilities management, vendor coordination, and office supply procurement.
-Support the coordination of HR-related training, employee engagement activities, and company events.
-Assist with expatriate employee support, including relocation logistics and work authorization processes.
-Ensure compliance with office-related health & safety requirements, especially for hybrid/onsite work environments.
Summary of Experience
- Bachelor’s Degree in Human Resource Management or related field or equivalent HR experience required.
- 3 years of experience in HR operations, shared services, and office administration or in other similar HR roles, preferably within the restaurant, F&B or retail industry.
Required Knowledge, Skills and Abilities
- English as working language and fluent in Mandarin.
- Strong knowledge of HR processes such as HR compliance, payroll processes, benefits administration, and HRIS systems.
- Familiarity with U.S. labor laws and HR best practices, particularly in multi-state operations.
- Detail-oriented, highly organized, and able to manage multiple tasks in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal stakeholders.
