Join Our Team: Customer Service Representative Needed at Lucky Air Inc.!

About Lucky Air Inc.:
Lucky Air Inc. has established itself as a trusted name in the heating, ventilation, and air conditioning (HVAC) industry throughout Corona, CA, and beyond. With a commitment to our customers' comfort and satisfaction, we pride ourselves on delivering top-notch HVAC solutions with a personal touch. Our dedicated team is the cornerstone of our success, and we're excited to expand our family by adding a skilled Customer Service Representative (CSR) to our ranks.

The Role:
As the newest CSR at Lucky Air Inc., you'll be the warm greeting and expert guide our customers depend on. Your role involves handling inquiries, scheduling services, and ensuring our clients receive the stellar support they deserve. It's a chance to make a real difference in people's lives through exceptional service.

Your Impact:

• Be the first point of contact for our customers, offering friendly and efficient assistance via phone, email, and live chat.
• Schedule HVAC service appointments while coordinating with our technical team to ensure seamless service delivery.
• Provide detailed information about our HVAC solutions, tailoring advice to meet customer needs.
• Address and resolve customer concerns with empathy, turning challenges into positive experiences.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Collaborate across teams to enhance service quality and efficiency.
• Engage in follow-ups to ensure complete customer satisfaction.

Who You Are:

• A high school graduate or equivalent, with customer service experience being a significant plus.
• An excellent communicator who listens just as well as you converse.
• Experienced with CRM software and adept at handling various administrative tasks.
• A multitasker who can prioritize and manage time effectively in a dynamic environment.
• Passionate about helping others and capable of handling issues with patience and diplomacy.
• [Optional] Familiar with the HVAC industry, ready to learn or bring your knowledge to our team.

Why Lucky Air Inc.?

• Competitive compensation, with performance incentives to reward your hard work.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional growth and development within the company.
• A supportive and dynamic team environment where your contributions are truly valued.
• The chance to make a difference in our community through exceptional service and care.

Ready to Apply?
If you're excited about the opportunity to join Lucky Air Inc., we'd love to hear from you! Please send your resume via really or you can email your resume to ashley@luckyairinc.com

Lucky Air Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Corona, CA 92883: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22