Cocktail Server

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW:

The Cocktail Server position works under the direct supervision of the F&B Supervisors. This person must have good communication skills as well as the ability to push and pull a moderate amount of weight. The F&B Cocktail Server will be responsible for welcoming and creating the first impression for our guests, will serve beverages, accepts money and make change, stocks supplies, assists Bartender as needed. They must ensure food quality and uphold high food safety and health standards. This is a fast-paced position with continual customer contact.

The Cocktail Server is proficient in multiple outlets of F&B and may/will be expected to work in multiple locations. This position serves as a dual rated position and may/will be assigned multiple positions within the F&B department such as Server and Busser.

This position ensures the confidentiality, security and accuracy of guest’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required.  A neat, well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position does not have any supervisory responsibilities.

ESSENTIAL FUNCTIONS:

The essential functions of the Cocktail Server position includes but not limited to:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Must possess refined verbal communication skills.
• Previous hospitality experience preferred.
• Provides high quality customer service for the food and beverage department.
• Accurately accounts and reconciles revenue.
• Maintains the cleanliness of the Casino floor, (picks up glasses, empties ashtrays, etc.).
• Assists bartender and supervisor as needed.
• Knowledgeable about menu and liquor items.
• Stocks and maintains self-serve beverage stations.
• Works safely and efficiently, utilizing safe equipment, techniques, and products.
• Is friendly, helpful, and courteous with other Team Members and guests.
• Is at workstation on time and prepared to begin work at scheduled time.
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

A High School Diploma or GED is required for this position.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:

Must be at least 21 years of age or older and have the ability to obtain and retain a Washington State Class II Gaming License; successfully pass a pre-employment drug screen.

Must know State and County sanitation procedures and obtain and retain a Washington State Food Handlers Permit, A Washington State Liquor License, required and a Serve Safe Permit is preferred.

A pleasant personality, team oriented and enjoys working with in a fast-paced environment. Will comply with, all Lucky Eagle Casino & Hotel Policies and Procedures, daily memorandums, chemical labels, and other instructions.=

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

This position requires footwear with non-skid, slip resistant soles that will enable the team member to navigate a kitchen environment safely on floor surfaces commonly found in restaurants (i.e. smooth, wet and greasy restaurant quarry tile).    

While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics describe here are representative of those a team member encounters while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May be exposed to continuous exposure to water, heat, and may from time-to-time exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.