What are the responsibilities and job description for the General Manager position at Lucky Strike Entertainment?
Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole.
Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level.
ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager
- Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
- Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
- Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
- Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
- Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
- Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
- An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
WHO YOU ARE
As one of our General Managers, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You are also an extraordinary problem-solver and trouble-shooter, and have at least a few years of management experience under your belt.
DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team
- 5 Years of Management Experience
- Bachelor’s Degree * Preferred, Not Required
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional “People Developer”
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills
BENEFITS
- Medical insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- 401K program
- Employee Stock program
- Referral program
- 2 weeks acrrued Paid Time Off (PTO) each year
- 4 Paid Holidays each year
- Comprehensive Paid Training program
- Career Advancement Opportunities
Job Type: Full-time
Pay: $68,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $68,000 - $72,000
