What are the responsibilities and job description for the Customer Support Engineer position at Lufthansa?
Define the scope, elevate service standards, and create meaningful solutions that drive customer success
Join us and be the driving force behind exceptional service! Take charge of your impact!
Tasks
Your main tasks include, among others :
- Technical advice for customer service
- Determine new requirements when creating work-scopes for customers and arrange for workshop compliant working documents
- Monitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual parts
- Cooperation with external WT departments such as flight operations, aircraft maintenance / overhaul, manufacturers, other airlines and customers in a supportive capacity
- Act as the central contact point for the individual production support units (PU) of an engine model and perform technical coordination
- Create "Released by" certificate as design engineer for the transferred CRAS motor sample
- Take on special tasks, work on or manage projects
- All other duties as assigned or required
Requirements
The ideal Customer Support Engineer must fulfill the following requirements :
About Lufthansa Technik Engine Services, Inc. Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.
