What are the responsibilities and job description for the Logistics Coordinator position at Lufthansa?
Ready for take-off? As a Logistics Coordinator, you'll be the captain of worldwide time-critical transport, ensuring smooth handling and execution of booked transports. With your exceptional communication skills, you'll navigate through complex customer requests and deliver emergency logistics services.
Get ready to buckle up and join us for an exhilarating adventure!
Tasks
Your main tasks include, among others :
- Receive complex customer requests for worldwide time critical transport and emergency logistic services
- Follow up on proposals and thereafter be responsible for a smooth handling and execution of the booked transports
- Identify the customers' individual requirements and needs using strong communication skills
- Provide our customers with very individualized and tailor-made transport solutions within a limited time frame
- Support the sales team by being the single and operational point of contact for our key account customers
- Give guidance to new colleagues on solving irregularities and the steps to be taken if these take place
- Create handover protocols and communicate irregularities at end of shift towards other worldwide customer service teams
- Perform other tasks and / or projects, as assigned
Requirements
To be successful in this role, you will need to have a combination of the below requirements :
About time : matters Americas Inc. time : matters is the expert for global Special Speed Logistics as well as time-critical international spare parts logistics. We transport your highly urgent spare parts, medical samples, dangerous goods or important documents quickly and reliably from A to B - via air, rail, or road and - if desired - personally accompanied by an airmates On Board Courier. In addition to speed and reliability, we are committed to customized and flexible service. Therefore, we are available 365 days a year, around the clock, to develop tailor-made, customized logistics solutions, ranging from ad-hoc cases to day-to-day business. We at time : matters are the experts for High Performance and Special Speed Logistics and we love what we do! Combining our know-how and passion we make the impossible become possible.
