Director of Provider Success

Director of Provider Success

Are you looking to join one of the KC’s fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and sourcing solutions provided relief for residents and managers all over. The issues that plagued the industry for years were all brought to light when the world shut down due to the pandemic.

Once we found where we were most needed and fully committed to servicing rental properties, our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved exponential revenue growth, and expanded to 40 markets (and counting). Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. 

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income.

➡ Ingram Business Magazine’s Top 10 Fastest Growing Companies in Kansas City

➡️ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values:

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

Position:

The Director of Vendor Success will be responsible for managing Lula's Vendor Success team. This role will drive the department's overall success, focusing on acquiring and ensuring the success of Lula Pros (our vendor partners). The Director will bring value through strategic vendor management, data-driven recommendations, and optimizing our maintenance service delivery. This role will analyze results and develop strategic action plans in consultation with the management team. The Director will be responsible for leading our Vendor Success team nationwide while partnering closely with all departments on communication needs, standard operating procedures, reporting requirements, KPI attainment, compliance, and performance measurement. By aligning vendor performance with the needs of property managers and residents, this role will contribute significantly to the efficiency of our property maintenance solutions.

Responsibilities:

·     The ideal candidate will be responsible for overseeing the Vendor Success team’s daily operations and department strategies

·     Nurture strong relationships with senior client stakeholders to develop vendor specific value propositions, positioning the company as a preferred partner

·     Inform company’s value proposition, best practices and perspectives to our clients, vendors and our industry peers via events, webinars, and other direct communications channels

·     Partner effectively with multiple internal stakeholders to support vendor acquisition efforts

· Managing, training and coaching our Vendor Success Team while developing strategy and monitoring and reporting team KPI’s

Requirements:

·     5 years of experience in vendor or sales management (preferably in the property maintenance or property management space)

·     Must be able to pass background and drug screening

·     Must be able to work in a fast-paced environment

·     Ability to collaborate with different types of maintenance contractors and vendors

·     Ability to work independently and make sound decisions

·     Well-developed interpersonal skills and excellent communication skills, both oral and written

·     Able to identify, analyze and resolve problems

·     Strong quantitative analysis skills and use of data to make decisions and to influence others;

·     Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail

·     Experience performance managing, coaching, and improving the metrics of external-facing teams

Lula has a positive collaborative environment. A few of our supportive benefits:

• A positive and inspiring team environment that offers support and camaraderie throughout your career.
• Professional growth and internal promotion opportunities due to continuous organizational growth.
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.

Job Type: Full-time

Annual Salary: $90k-110k

Supplemental pay:

• Bonus opportunity

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

·     Monday to Friday

·     Day shift

Work Location: 

·     In person Overland Park Kansas Office

Experience:

• Team management: 5 years (Required)
• Vendor management: 5 years (Required)

Check us out! https://lula.life/