What are the responsibilities and job description for the IT SPECIALIST position at LUMCFS?
PRINCIPAL DUTIES AND RESPONSIBILITIES
- To assist in the maintenance and repair of the agency’s telephone system;
- Troubleshoot, repair and support detail for non-network attached hardware of computer, operating systems and software, as well as installing updates on the agency’s computers and hardware, ensuring that all systems either on network hardware or otherwise have the latest vendor security patches installed.
- Configure and manage user accounts on desktop computers installing, Moving, Adding, Changing and Upgrading of user accounts, PC hardware and software products.
- Assist in analyzing, testing and migrating new releases of software.
- Configure, maintain and support the computer operating systems in use by LUMFS; install, maintain and support software installed or in uses by those operating systems. Install, maintain and support the software and/or firmware of all devices managed by the IT Department.
- To present a pleasant and professional demeanor to all staff, visitors, or clients of the agency.
- To provide employee training;
- To assist as needed with server maintenance
- To assist as a “jack of all trades” in the Information Services department;
- To be on-call on alternating weeks or on a schedule to be determined by the Director of Information Services
- To assist with the design, testing, installation and implementation of new technologies;
QUALIFICATIONS
Must have a bachelor’s degree from an accredited college or university. Must be able to handle the stress of constant employee support demands with a cheerful disposition. Must have knowledge of information/network security, introductory TCP/IP, PC troubleshooting, structured problem-solving, attention to detail, ability to keep confidences, and a keen awareness of the legal issues raised in the Information Services field. Because technology configuration is so easily complicated if not done with precision, must be willing to follow specific instructions precisely.
CHARACTERISTICS
- Must possess a strong sense of personal authority, maturity and integrity with a desire to assist people as they improve their use of technology.
- Must be able to communicate effectively, using good verbal and writing skills, and be competent in conflict resolution and mediation
- Must possess strong problem-solving skills.
- Must maintain secrecy and protect the confidentiality of personal and corporate information, data and communications he/she may access or view while performing duties.
EMPLOYMENT PROVISIONS
Time on Duty: To be arranged so as best to accomplish the work to be done. To follow a basic office schedule from Monday through Friday from 8:00 a.m. to 5:00 p.m. Lunch 12:00 noon to 1:00 p.m. However, must be willing to work after hours and through the night to accomplish incidental tasks that can only be performed when the majority of IT users are not working. To be on-call on a schedule determined by the Director of Information Services but not to exceed 50% of the time.
Salary: As provided for in the Annual Budget.
FLSA Exemption: Non-exempt
Benefits: As stated in Personnel Policies and Procedures and determined by Board of Directors.
DISCLAIMER
The foregoing description is not intended to be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
