What are the responsibilities and job description for the Customer Engagement Representative position at Lumen Executive Group?
Our company's mission is to create a work environment that makes a significant change through every single customer interaction we encounter. We have teamed up with one of the leading communications brands in the nation to bring telecommunications services directly to consumers. As we continue to rapidly expand customer awareness and the demand for services is increasing, so do our expectations for our Customer Engagement team.
Our Customer Engagement Representative team assists in aiding our customers by supplying them with service alternatives. We take in working with our telecommunication clients, providing our Customer Engagement Representatives with opportunities to participate in community outreach, and have a supportive management staff dedicated to the personal and professional development of our team. Our team of professionals are determined, motivated, and excited to spread awareness and make a massive impact. Join our team of Customer Engagement Representatives as we pioneer our way into making a global impact!
Responsibilities as a Customer Engagement Representative:
- Communicate clearly with customers while maintaining composure, resolving concerns, and overcoming challenges as needed to ensure customer satisfaction
- Properly prepare for customers by developing proposals, preparing for objections, and attending daily sales meetings
- Engage in the sales process with each customer from start to finish for a clear and efficient close on the sale, increasing company profit margins
- Professionally represent our clients driving increased awareness through superior customer interaction
- Develop effective sales strategies to improve consumer education and increase sales margins
- Educate consumers on how our services can improve their communication with friends and family
- Efficiently navigate order entry system and schedule dates as necessary
Requirements as a Customer Engagement Representative:
- Experience in sales, customer service, retail, or client relations is a plus
- Self-starter who approaches their profession with integrity and passion
- Enthusiasm for making a difference in consumer's lives
- Ability to work effectively both as an individual and as a member of a team
- Highly persuasive, customer-centric, courteous, self-disciplined, and honest work ethic
- Unrivaled interpersonal skills with the ability to overturn objections and close any sale
Job Type: Full-time
Pay: $850.00 - $1,200.00 per week
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $850 - $1,200
