Medical Office Front Desk Receptionist

Job Duties

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Verifies all patient insurance prior to the date of service.
• Calls patients with appointment reminders
• Collects all payments due at the time of service.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Fluent Spanish language skills are a requirement

Education Requirements

Education: High school diploma or graduation equivalency degree (GED).

Knowledge of clinical procedures usually obtained from a certificate or Associate Degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology.

Knowledge of office procedures usually obtained from a certificate or Associate Degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.

Experience: For entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

The most critical skills include:

Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handles the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.

Customer Service: The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility.'
'
Work Location:

• One location

Work Remotely

• No

Tipo de puesto: Tiempo completo

Sueldo: $17.25 - $17.75 la hora

Escolaridad:

• High school or equivalent (Obligatorio)

Experiencia:

• Customer service: 1 año (Deseable)
• Medical Receptionist: 1 año (Deseable)
• Medical terminology: 1 año (Obligatorio)
• Computer skills: 1 año (Deseable)

Idioma:

• Spanish (Obligatorio)

Lugar de trabajo: Empleo presencial

Salary : $17 - $18