Clinical Support Specialist-Intake

Clinical Support Specialist-Intake

Lumina Hospice and Palliative Care founded as Benton Hospice Service in 1980, is a community-grown nonprofit, that provides compassionate care and support for individuals, families and caregivers facing serious illness or end of life.

Lumina Hospice & Palliative Care (Lumina) is seeking a full-time Clinical Support Specialist-Intake to join our team. This is an in-person position that will focus mainly on intake. As the Clinical Support Specialist your primary responsibility will be supporting the administrative and operational needs of the clinical team to achieve the Lumina mission of providing compassionate, patient-centered care at the end of life. The Clinical Support Specialist coordinates referral activities for Hospice, Palliative Care, and Housecalls programs and ensures clinical documentation is complete, accurate, timely, and in compliance with applicable State/Federal laws, regulations, and Lumina policies. We have an excellent team of caring individuals committed to our mission by sharing their talents in our non-profit environment.

Your responsibilities will be to:

• Serves as the first point of contact in the referral process for Hospice, Palliative Care, and Housecalls program, providing exceptional customer service to referral sources, ensuring that patients are admitted in the desired timeframe of the patient, family and/or referral source in collaboration with the organization’s clinical team.
• Provides dependable and accurate support in the admissions process in multiple areas while interacting with patients, families, referral sources, co-workers, and vendors. Provides direct assistance to admissions nurse.
• Enters and processes referrals in electronic health record and obtains required documentation from patients’ attending provider and Hospice Medical Director within required timeframes.
• Coordinates medical equipment and supplies needed by patients at the time of admission.
• Works closely with clinical staff to ensure all required admission, discharge/death and transfer documentation is complete in the required timeframes.
• Reviews charts and prepares electronic documentation for required care plan updates prior to each patients’ certification and re-certification period(s).
• Prepares electronic documentation for weekly Interdisciplinary Team (IDT) Meeting; reviews chart and ensures clinical staff has completed required care plan updates.
• Under the direction of a nurse, social worker, or physician, promptly communicates patient needs to staff, pharmacies, durable medical equipment suppliers, patients’ referring/following provider and the Lumina Medical Director.
• Processes Hospice Item Set questionnaire and submits required data to Medicare for each patient admission and discharge within the required timeframe.
• Scans, files and organizes paper documentation in the patient’s legal medical record.
• Provides direct administrative support to Housecalls program.
• Accepts and navigates referrals and onboarding of new Housecalls patients.
• Verify insurance eligibility and preauthorization when needed.
• Reviews authorizations for HIPAA compliance and releases the minimum necessary to fulfill valid and lawful record requests within the requested timeframe.
• Reviews patients’ charts for completion and closes records within 28 days after discharge from hospice.
• Maintains the security and integrity of patient, caregiver, bereaved, community partner, referring provider and other data by adhering to Lumina data management policies and work instructions.
• Answers phones and greets visitors with professional courtesy, referring calls and escalating to the appropriate staff when needed.
• Provides cross-coverage to members of the team as needed.
• Trains volunteers on department support tasks while maintaining ultimate accountability for the quality and timeliness of their work.
• Serves as assigned on agency-wide initiatives and/or committees.
• Participates in QAPI activities as requested.
• Contributes to communication, positive work environment, and team effort.
• Supports Director of Medical Innovations/Housecalls Provider in obtaining medical records for palliative consults.
• Understands and adheres to Lumina Privacy Policy; Lumina Abuse of Vulnerable Persons Policy; and all policies and procedures contained in the Lumina Employee Handbook.
• Performs other duties as assigned.

Qualifications:

• Commitment to serving the needs of the terminally ill
• Minimum 3 years professional healthcare experience in hospice, home care, intensive care, or acute care required, or equivalent; hospice experience preferred; LPN, CNA, MA preferred.
• Bachelor’s degree in business, communications, project management, health care, computer science, or related field OR combination of equivalent work experience and education preferred.
• Proficient in Microsoft Office Suite, Adobe, and SharePoint. Excellent data entry skills.
• Ability to learn electronic heath records software.
• Willingness to stay current on changing hospice professional and regulatory requirements as related to clinical documentation.
• Familiarity with medical terminology and ICD 10 coding preferred.
• Excellent oral and written communication skills.
• Strong organizational and planning skills.
• Demonstrated attention to detail and accuracy in work assignments.
• Customer service experience preferred.
• Bilingual Spanish speaking preferred.

Schedule: Usual hours fall within the 8:00-5:00, Monday through Friday.

• Preferred applicant will be asked to pass a background check and drug screen following a job offer.

This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions, or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. Lumina Hospice & Palliative Care may add to, modify, or delete any aspect of this at any time as it deems advisable.

Lumina Hospice & Palliative Care has the reputation and community trust that comes from a local history of providing outstanding end-of-life care, education and bereavement services to thousands of family’s year over year. We recognize the unique and emotional needs of each patient and family member. Our caring service delivery as a non-profit provider is a reputation we plan to keep.

Lumina offers competitive compensation and a comprehensive benefits package to benefit eligible employees who have regularly scheduled hours of 20-40 each week. Our benefits include premium choices for medical, dental, vision, LTD (Long Term Disability), AD&D (Accidental Death & Dismemberment) and life insurance, along with access to a Flexible Spending Account or a Health Savings Account. Our employees also receive mileage reimbursement, 403 B retirement plan, vacation and sick time accrual, two personal days and 9 paid holidays.

Working for Lumina Hospice & Palliative Care, a community-based nonprofit organization, may make you eligible for the Public Service Loan Forgiveness Program.

Lumina Hospice & Palliative Care is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status, or any other classification protected by law.