Optometry Practice Manager

As a Practice Manager at Lumina Vision Partners, you will have the opportunity to lead a high-performing team, drive practice growth, and ensure exceptional patient care. This role offers the chance to make a meaningful impact on both the business and patient experience. You’ll collaborate closely with doctors, staff, and the home office team, gaining exposure to innovative technology and systems that will enhance your expertise.

*Optician experience required, leadership experience highly preferred*

This person is someone we can count on to…

Own: The day-to-day operations of the practice, ensuring efficient workflows, superior patient satisfaction, and strong financial performance. They will be accountable for implementing new systems and managing the team to uphold company values and standards.

Teach: Train and develop the staff to provide high-quality patient care, emphasizing customer service, teamwork, and efficiency. They will instill best practices in staff members, ensuring consistent delivery of services across all roles within the practice.

Learn: Gain proficiency in new technologies, systems, and operational improvements. They will continually evaluate patient feedback and financial metrics to identify and address areas for improvement.

Improve: Patient satisfaction, revenue growth, and staff performance. They will reduce inefficiencies, streamline processes, and foster a positive and proactive work environment, ensuring the practice operates smoothly and profitably.

Within...

1 month, this person will:

• Fully immerse themselves in understanding the practice’s workflows, patient needs, and team dynamics.
• Build relationships with doctors, staff, and the home office team, gaining a clear picture of challenges and opportunities.
• Develop a short-term action plan to address immediate issues, such as patient wait times and staff productivity.

2 months, this person will:

• Begin implementing changes to streamline patient scheduling and service delivery, improving the patient experience.
• Lead staff training sessions on new processes, focusing on enhancing customer service and operational efficiency.
• Monitor and adjust staffing levels to match the demands of the practice, ensuring the right people are in the right roles.

3 months, this person will:

• Have improved patient satisfaction scores through better service workflows and reduced wait times.
• Successfully introduce new technologies, ensuring all staff are trained and proficient in their use.
• Achieve an increase in practice revenue, with clear plans for further growth and profitability within the next year.

Potential Obstacles: Achieving these objectives may require overcoming several obstacles, including:

• Managing tight schedules and budgets while maintaining a high level of patient care.
• Increasing revenue and patient visits while controlling costs.
• Staff may initially be resistant to new processes or technology.

Work Environment: The Practice Manager will work onsite, closely collaborating with doctors, staff, and the home office team. The company fosters a culture of accountability, teamwork, and proactive problem-solving. You will lead a small team within a busy, fast-paced environment, using a variety of healthcare management software and technologies to optimize patient care and business performance.

Growth Opportunities: Success in achieving the outlined KPOs will position the candidate for future advancement within the company. As the network grows, there will be opportunities to take on broader management roles or transition into other leadership roles.

About the Company

Lumina Vision Partners is building a nationwide network of doctor-centric, patient-focused optometric practices, allowing independent optometrists to deliver the finest patient care. We offer innovative solutions to ambitious and forward-thinking optometrists looking to join a larger network or provide seamless transition and patient continuity for optometrists seeking to realize the value of their practices before retirement. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after hire for full-time staff.

At Lumina, our goal is to hire, retain, and grow talented team members that are passionate about providing the highest quality patient care. Our Core Values, what we expect of each other, are:

• Integrity: Put the Patient and the Practice first. Do what you say you'll do. Be consistent and fair.
• Accountability: Own the outcome. Finish what you start. Blame no one.
• Collaboration: Be open, honest, transparent. Work together to overcome obstacles and achieve goals.
• Embrace Change: Welcome process innovation. Learn and try new things. Persevere through setbacks.
• Positive: "How do we get to Yes?" mindset. Believe the best of people. Believe you can succeed.

Our mission: To enhance private practice optometry by providing premier management services that support the highest quality patient care. Claims management, Payroll, HR, Accounting, Scheduling – these are a few of the services we offer so our optometrists can get back to providing high quality patient care.