Buried Drop Coordinator

Join Lumos as a Buried Drop Coordinator and Be a Key Player in Expanding Our Fiber Network! If you have experience with underground service installations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

Are you a detail-oriented problem solver who thrives in a fast-paced environment? As a Buried Drop Coordinator at Lumos, you'll be the driving force behind seamless underground service installations. You'll manage NC 811 utility locates, collaborate with internal OSP teams to plan fiber and copper routes, and coordinate with subcontractors to get the job done. Your role ensures top-tier execution by setting clear expectations, maintaining quality standards, and swiftly resolving customer concerns. If you’re ready to keep our fiber network growing while delivering an exceptional customer experience, this is the role for you!

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio, Illinois, Kentucky, and Alabama.

We believe that the possibilities of tomorrow can’t be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Directs and collaborates with subcontractors to determine optimal burial routes, set expectations, and ensure efficient service drops.
• Splices and trains subcontractors on copper and fiber optic cable splicing to maintain high-quality installations.
• Monitors and enforces subcontractor performance, ensuring contract compliance, service quality, and adherence to Lumos' standards.
• Oversees daily operations, resolves customer concerns, and coordinates subcontractor resources to ensure timely and efficient work completion.
• Conducts quality control checks, enforces safety protocols, and mitigates risks by ensuring proper equipment use and adherence to security procedures.
• Manages competing priorities, adapts to changing environments, and motivates teams to maintain progress and execute flawless work.
• Performs other duties as assigned, including departmental and cross-functional projects.

Knowledge, Skills, and Abilities Required

• Brings 7 years of telecom experience, specializing in fiber and copper service installation.
• Holds a high school diploma or equivalent, with a strong technical background.
• Takes initiative and works independently, staying proactive and focused on meeting goals.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Fiber or Telecom industry experience preferred.

Other Experience & Requirements

• Works extensively with computers, keyboards, and peripherals, requiring frequent sedentary periods.
• Engages in continuous visual, verbal, and cognitive tasks, utilizing strong comprehension and reasoning skills.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.