Inside Sales Rep

Lumos is looking for a full-time Inside Sales Representative! If you are an experienced sales rep who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

Inside Sales Representatives launch potential customers’ relationships with Lumos. Communicate directly with residential customers to advise on the right mix of products and services and advocate on their behalf to drive a positive customer experience. Sell broadband, voice, TV, and other features via inbound and outbound calling. Strive to achieve monthly sales targets while staying mindful of alignment with customer’s individual needs. Provide unparalleled customer service by answering customer inquiries, and harnessing opportunities to promote and sell products and services.

***Remote Position: Preferred within commuting distance of: Covington, VA, Daleville, VA, Waynesboro, VA or High Point, NC. ***

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Advocates for customers via inbound and outbound calls to understand customer needs, connect them with the right products and services in alignment with monthly sales goals.
• Proactively follows up to close sales, build and maintain internal and external customer relationships, and make outbound calls on a regular basis.
• Stay up-to-date with competitive products, new offerings, changes to methods and procedures, and new promotions. Educate customers about them.
• Performs data entry, customer experience management, and utilizes multiple systems daily.
• Achieves monthly sales targets in a high-volume, commission-based structure.
• Promote our Referral Program at the point of sale.
• Continually train and adjust approach on selling, customer service, and technical skills.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities Required

• Exceptional verbal and written communication skills.
• Demonstrated experience listening, selling, and adjusting sales approach real-time.
• Experience using MS Office, particularly Excel.
• Working knowledge of Customer Relationship Management (CRM) tools.

Other Experience & Requirements

• 2-3 years’ sales experience.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Fiber or Telecom industry experience preferred.

Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.