What are the responsibilities and job description for the Desktop Support position at Luna Data Solutions, Inc.?
Desktop Support
Long term contract
Fort Worth, TX 76133
Onsite (no remote)
- The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology
- Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems
- Troubleshoots and resolves software and hardware failures
- Identifies network problems when they relate to personal (desktop or laptop) computers
- Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians
Minimum Qualifications
- 4 years of experience providing “white-glove” executive level support
- 5 years of experience providing end-user support
- 5 years of experience in supporting personal computer hardware and routine software installation
- 5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment
- 5 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
- 4 years of experience supporting video tele-conferencing solutions such as Cisco Webex
Preferred Qualifications
- 5 years of experience creating technical knowledge articles
- 4 years of experience utilizing ServiceNow in a support environment
- 5 years working in a multi-vendor environment for support operations
