What are the responsibilities and job description for the Senior Process Improvement Analyst position at Luna Data Solutions, Inc.?
We are seeking a Senior Process Improvement Analyst role in Austin, TX.
Senior Process Improvement Analyst
Contract to Hire
Austin. TX
JOB SUMMARY
Using Lean Six Sigma methodologies, this position will collaborate with cross-functional teams to identify inefficiencies, streamline workflows, and implement impactful, sustainable solutions. This position will champion continuous improvement initiatives, foster a culture of operational excellence, and ensure that improvements are aligned with business goals. This position will use a data driven approach to track process effectiveness, efficiency, and generate metrics for continuous quality improvements. This position will collaborate cross-functionally to implement best practices, standardize processes, and minimize risks with a continuous improvement mindset.
JOB DUTIES
Understands and applies principles, theories, and concepts related to the profession and client's culture.
Exercises judgment within defined procedures and practices to determine appropriate action.
Impact is generally limited to specific assignments or projects.
May respond to inquiries and/or provide assistance and/or guidance to lower level workers.
ADDITIONAL JOB DUTIES
Level Senior - Above
Identifies, develops, and leads initiatives to optimize processes using industry-standard process improvement methodologies.
Assesses current processes and identifies opportunities for improvements of operational and deliver quality.
Partners with teams across the organization to implement data-driven solutions, track progress, and recommend improvements.
Leads efforts related to process improvements, ensuring smooth transitions and stakeholder engagement.
Minimize potential risks in process changes and optimization initiatives, develops mitigation strategies, and actively manages risk during implementation.
Collaborates with leadership and key stakeholders to ensure initiatives align with organizational priorities and deliver measurable results.
Tracks process effectiveness metrics and adjusts process to optimize outcome for continuous quality improvements.
Designs, develops, and maintains process workflows and process procedures
Designs, develops, maintains, and reports IT related metrics
EXPERIENCE
Requires minimum 5 years job related work experience in excess of degree requirement
Requires minimum 5 years Process development, improvements, and tracking
Requires minimum 3 years’ experience in Quality Assurance and Change Management
Requires minimum 3 years’ experience in continuous improvement initiatives
Prefer experience in MS Power BI
Prefer experience in JIRA
Prefer experience in ServiceNow
EDUCATION
Bachelor's Degree: Computer Science, MIS, Business Administration or related discipline (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
Lean six sigma (preferred)
ITILv4 (preferred)
ISTQB (preferred)
This is a long-term contract opportunity with the potential to go full-time role in Austin, Texas. No sponsorship can be provided. Candidates must be able to pass a background check. If this interests you, please send your resume to saritha@lunadatasolutions.com
Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment, and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and disability status.
