What are the responsibilities and job description for the Enterprise Customer Success Manager - US position at Lusha?
Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.
As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200 million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We’re looking for an Enterprise Customer Success Manager to build strategic partnerships with enterprise customers, advise on best practices tailored to their workflows, and ensure their success by optimizing the use of our tools.
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain. This role embodies this by working cross-functionally to advocate for the customer, ensuring their needs are prioritized and their success drives our collective growth.
How You’ll Shape The Future Of B2B Sales
Here’s What We Need From You
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It’s simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.
As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200 million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We’re looking for an Enterprise Customer Success Manager to build strategic partnerships with enterprise customers, advise on best practices tailored to their workflows, and ensure their success by optimizing the use of our tools.
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain. This role embodies this by working cross-functionally to advocate for the customer, ensuring their needs are prioritized and their success drives our collective growth.
How You’ll Shape The Future Of B2B Sales
- Manage the customer experience from onboarding up to renewal for Lusha’s top 90 strategic clients, ensuring all their needs are met and they’re optimizing the use of Lusha
- Serve as a trusted advisor by understanding customers' business objectives and guiding them to use Lusha in line with best practices to achieve their goals.
- Conduct regular reviews to evaluate customer success, strengthen partnerships, share updates on new features, and address any concerns.
- Representing customer needs internally to influence product development, ensuring Lusha's offerings align with user requirements.
- Work closely with Account Managers to assess account health, identify potential risks, and strategize for both risk mitigation and growth opportunities.
- Oversee the success of your customer base by ensuring strong retention rates and boosting end-user adoption.
- Maintain deep knowledge of industry trends and best practices to align client strategies with optimal Lusha usage and offer tailored solutions.
Here’s What We Need From You
- 3 years of experience in a Customer Success role with enterprise clients in a SaaS environment.
- Strong attention to detail and accuracy in managing tasks and communications.
- Proven ability to juggle multiple projects simultaneously and meet deadlines.
- Experience managing a high volume of customer interactions while delivering exceptional support and fostering strong partnerships.
- Solid understanding of various go-to-market strategies and their application across different industries.
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It’s simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.