Business Analyst

Job Title: Business Analyst/Consultant II

This position will be responsible for facilitating analysis of various human resource (HR) processes for the Division of Personnel Management (DPM) within the Wisconsin Department of Administration (DOA). The work will involve reviewing documentation, developing questions, scheduling meetings, facilitating discussions, creating process maps, soliciting feedback, summarizing findings, and developing recommendations for process improvements. The goal of this work is to better understand current processes, how they differ across agencies, and where standardization might be possible.

This position will work closely with HR professionals who are subject matter experts on HR processes and will collaborate with HR leadership to produce deliverables and recommendations. The position will report to and receive guidance from the tHRive Project Team.

Core responsibilities

• Process Mapping: Understand and document the current and updated HR processes in detail. This includes conducting interviews with HR professionals, observing their daily operations if necessary, and reaching consensus on how these processes should be represented. Summarize findings of where processes are different. Report out to workstream co-leads and the tHRive project management team where commonalities and differences exist. Assist in identifying where differences can be amended. These findings will contribute to identifying process improvement projects.
• Process Analysis: Identify bottlenecks, inefficiencies, and areas for improvement in the current processes, summarize and provide feedback to the tHRive project management team.
• Communications: Synthesize findings during process mapping, data analysis, survey findings, etc. And provide feedback to the workstreams and tHRive project management team. This information will assist in finding process improvements across DPM.

• Document Preparation: Summarize findings and customize documents to meet the needs of diverse audiences.
• Feedback Solicitation: Present information to various groups and solicit input to ensure findings are accurate and recommendations are supported.
• Solution Design: Develop and propose solutions to improve efficiency, reduce waste, and enhance consistency in HR processes across DPM.
• Creating Resource Libraries: Solicit, categorize, and format interview questions, PDs, etc. to create a library of resources for HR staff.
• Queries: Facilitate meeting with end users to review reports that have not been utilized and report out findings.
• Data: Analysis of available data to provide guidance and consultation with HR professionals regarding current and future processes and identify data gaps.
• Reports: Run actively used reports to confirm efficiency and integrity of the data.
  
  

Required Qualifications

• Two years' experience facilitating process mapping efforts in a service environment.
• Two years' experience managing projects and meeting deadlines.
• Two years' experience producing written documentation and recommendations.
• General understanding of HR processes.
• Experience with validating data found in reports and queries.
  
  

Preferred Qualifications

• Two years' experience analyzing or implementing information technology solutions.
• Three years' experience working in an HR setting or directly supporting HR project management or strategic planning.
• Three years' experience working in a government setting.