Program Manager

*Applicants who apply through third-party sites (Indeed, Monster, etc.) will receive an email from ApplicantPro to complete their application.*

The Program Manager supervises the implementation of case management, employment services and case processing services. The Program Manager also ensures that program activities are in accordance with the requirements and objectives of the various agreements applicable to the program. Additionally, the Program Manager grows and maintains federal, state, and private contracts and partnerships providing services to eligible clients and community stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides leadership in conceptualizing new program possibilities and suggesting improvements in existing programs and practices. Participates in long-term planning, development of processes and budget for the program.
• Recruits, trains and leads program personnel in setting individual goals and objectives. Promotes a positive and supportive work environment and providing continuing support in helping them to accomplish their goals, as well as in work methods, processes, policies and procedures. Conducts annual appraisals and counsels employees on performance issues.
• Supervises program personnel to resolve disputes between staff, clients, and partner agencies and bolsters personal growth and professional development through trainings.
• Oversees case management programs, ensuring quality services delivery. Coordinates activities of individual case managers and serves as key contact point for service providers, partner funding agencies and the community at large.
• Oversees employment services, ensuring quality service delivery. Establishes with employment specialist goals and objectives and monitors progress towards achieving them and the requirements of funding contracts. Assist with communication to employers as needed.
• Oversees provision of additional Office of Refugee Resettlement (ORR) service grants when provided to clients.
• Understands and stays current on the eligibility criteria and performance requirements of relevant programs available to refugees in relevant service areas as needed.
• Oversees services provision to asylum seekers including partnerships with local sheltering community, immigrant advocacy groups, and congregations as well as programs for long-term asylum seeker residents.
• Maintains systems to track services provided in individual cases and all other data required to file necessary reports and to monitor the program. Ensures that required reports and data are submitted on time.
• Oversees the coordination of volunteers, the use of interns, and service learning placements.
• Represents LFSRM on business, government and community committees and task forces related to refugee case management.
• Keeps leadership informed of trends, issues and developments in provision of
• Reviews department expenditures and is accountable for program adherence to the budget. Assists with petty cash and check request approval process.
• Ensures that program services are provided in accordance with quality assurance standards of the agency, the State, LIRS, accrediting organizations, and HIPAA.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervisory and organizational ability
• Written communication skills, ability to edit and the ability to make presentations
• Cross cultural sensitivity and knowledge with an ability and desire to work with people of other cultures
• Ability to speak and understand one or more foreign languages preferred (Spanish, French, Arabic, Dari, Farsi, or Swahili)
• Broad knowledge of policies and practices employed in the resettlement of refugees, including a working knowledge and understanding of United States Immigration laws and regulations
• Skills in problem solving, negotiations, decision making and mediating conflict
• Ability to self-start and work well in a team setting. Proven team-builder
• Computer skills in Word, Excel, and the use of email and other applications.
• Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university. Three years related experience.

SUPERVISORY RESPONSIBILITIES

This position supervises up to 8 employees. May supervise volunteers, interns, and service learning placements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $53,000 - $55,000