What are the responsibilities and job description for the Customer Service Rep- FT position at Lutheran Hospital of Indiana?
This is an onsite role hours will vary from 8a-6p.
Preferred qualifications: Claims experience, knowledge of how claims are processed and the terminology
Job Summary
The Clerk provides administrative and clerical support to various departments. This role includes managing patient records, scheduling appointments, handling correspondence, and maintaining accurate documentation. The Clerk works closely with medical staff, patients, and other departments to ensure the smooth operation of daily activities in a clinical setting.
Essential Functions
- Answers phone calls, emails, and inquiries from patients, healthcare providers, and vendors, providing accurate information or redirecting to appropriate staff as needed.
- Handles patient inquiries, address concerns, and provide general assistance in a friendly and professional manner.
- Prepares and maintains records for various departments, ensuring compliance with privacy laws and hospital policies.
- Performs general clerical duties such as filing, typing, copying, scanning, and faxing documents.
- Processes incoming and outgoing mail, including patient communications, lab results, and correspondence with vendors or insurance companies.
- Maintains an organized and efficient office environment, ensuring all documents and materials are properly stored and easily accessible.
- Orders and stocks office supplies as needed to support daily operations.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Training or certification in office administration, healthcare, or a related field preferred
- 1-2 years clerical or administrative experience, preferably in a healthcare setting required
Knowledge, Skills and Abilities
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Ability to operate a computer and related software programs, such as Windows and Microsoft Word.
- Ability to operate a multi-line phone with intercom capabilities.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (fax, copier, scanner).
- Attention to detail and ability to maintain accuracy in data entry and documentation.
- Ability to maintain confidentiality and handle sensitive information responsibly.
