Senior Program Officer for Quality Assurance

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, the Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducting policy advocacy, and advancing the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, and vision available on the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 7% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Associate Director for Quality Assurance, the HSPRS Senior Program Officer for Quality Assurance monitors program outcomes and performance through the LIRS continuous quality improvement process and facilitates strategies employing technical assistance, training, and other inputs to ensure consistent case placement and standards of service provision. Carries out on-site training and workshops on LIRS and ORR policies and procedures as required. Oversees Program Specialists for Data, Monitoring, and Quality and other staff as assigned. Actively liaise between the LIRS monitoring and evaluation team and the field to support and ensure service excellence. Master's degree in social work or related field along with substantial experience required. They closely collaborate with the Assistant Directors for Quality Assurance to ensure the successful implementation of quality assurance and monitoring activities to support high-quality services at LIRS headquarters and partner agencies.

This position can be remote with occasional trips to Baltimore as needed.

DUTIES

• Provides programmatic leadership and conducts strategic planning, to ensure all Home Study and Post Release Services policies and procedures are consistent across LIRS staff and partners.
  
• Provide oversight of Program Specialists for Data, Monitoring, and Quality to ensure that activities and staff are consistent with their adherence to LIRS's and ORR's mission and vision, regulations, structure, policies, and procedures.
  
• Manage corrective action plans from sites as necessary and support improvement plans.
  
• Compiling quarterly statistical reports to submit to ORR.
  
• Assist with writing proposals for existing and new programs.
  
• Oversees the continuous quality improvement plan operations including desk and on-site monitoring for all Home Study and Post Release Services providers for compliance with all ORR policies and procedures.
  
• Evaluate the data collected during monitoring and write reports to detail the outcomes of the monitoring visits.
  
• Other duties as assigned

QUALIFICATIONS

• A Master's degree in social work or related Behavioral Health Science is required
  
• Minimum of 3 years administrative supervisory experience.
  
• Experience working with diverse client populations, particularly immigrants and refugees.
  
• Experience using ETO preferred.
  
• 2 years of progressive experience in federal grant management including sub-recipient monitoring required
  
• Experience in nonprofit governance, administration, grants management, and compliance.
  
• Excellent writing skills are required.
  
• Experience in program development, administration, and budget oversight.
  
• Strong analytical and problem-solving skills.
  
• Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.

Special Position Requirements

• Bilingual in Spanish and English preferred.
  
• Must be at least 21 years of age.
  
• Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
  
• Ability and willingness to travel up to 25%.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.