What are the responsibilities and job description for the Community Coordinator position at Lutheran Life Villages?
WHO YOU ARE
You are a compassionate and dedicated Community Coordinator with a genuine passion for creating a welcoming and positive experience for our members and prospective residents. Your role will span from assisting with the day-to-day operations of our community, communicating with residents, visitors, and family members, to supporting community directors with clerical tasks. You will be a master of organization, with exceptional communication skills, and you will embody the mission, vision, and values of our organization, always maintaining a professional and ethical demeanor. Ultimately, you will be the glue that holds our community together, ensuring that every interaction, event, and process runs smoothly and leaves a lasting positive impression on all who engage with our organization.
WHAT YOU'LL DO
As a Community Coordinator at Lutheran Life Villages, your key responsibilities will include:
Administrative Support
- Maintaining the organization and presentation of our office, ensuring necessary supplies and resources are readily available.
- Staying up-to-date on campus activities, meeting schedules, upcoming events, and resident census data, and keeping the Administration Team informed.
Campus Operations
- Answering and handling all incoming calls in a professional manner.
- Greeting and providing direction or information to prospective residents and family members.
- Overseeing the cleanliness, readiness, and functionality of our gathering spaces.
- Coordinating reservations of rooms and equipment for staff, residents, and the community.
Community Engagement
- Collaborating with team members to coordinate ongoing activities for residents and host special events for the community.
- Receiving calls and inquiries from prospective members and connecting them to the community Sales Counselor.
- Coordinating the Pre-Made meal program as required.
Compliance and Professional Development
- Participating in training and programs required by outside consultants and our organization.
- Observing and communicating any changes in the physical, emotional, or mental abilities of our residents to the appropriate managers.
- Displaying behavior that supports our organization's mission, vision, values, and policies, and consistently performing position responsibilities in a professional and ethical manner.
- Protecting the confidential information of our clients, team members, residents, and vendors.
Other Duties: completing any other duties as needed or assigned.
WHAT YOU NEED
To succeed as a Community Coordinator at Lutheran Life Villages, you will need the following experience, skills, and qualifications:
Qualifications
- High school diploma or equivalent.
- Familiarity with local and state regulations related to senior living communities preferred.
- Willingness to participate in ongoing training and professional development.
Experience
- 2 years of experience in a community management, customer service, or administrative support role.
- Familiarity with senior living or assisted living communities, preferred.
Skills
- Excellent communication and interpersonal skills, with the ability to interact professionally with residents, staff, and visitors.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Proficient in using office software, such as Microsoft Office Suite.
- Adept at problem-solving and conflict resolution.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Personal Attributes
- Genuine interest in serving and supporting the senior community.
- Compassionate and empathetic nature, with a commitment to providing exceptional customer service.
- Adaptable and flexible, able to respond effectively to changing priorities and needs.
- Collaborative spirit, with a team-oriented approach to problem-solving.
WHY JOIN US?
At Lutheran Life Villages, we bring our core values of Leadership, Impact, Friendship, and Excellence (LIFE) into every part of our work. Here, you’ll find the opportunity to contribute to an organization dedicated to providing exceptional care for seniors while fostering a supportive, collaborative environment for its staff. Our commitment to Leadership means empowering our team members to grow personally and professionally, inspiring others by example. We’re passionate about making a meaningful Impact in the lives of our residents and nurturing relationships built on Friendship and compassion. By pursuing Excellence in all we do, our employees share in our mission to deliver outstanding care.
As a valued member of the LLV team, you’ll enjoy a competitive salary, and a comprehensive benefits package designed to support your growth and well-being. With offerings from medical, dental, and vision insurance to paid time off on your birthday, paid holidays, tuition reimbursement, and retirement matching, we’re committed to helping you thrive. Join us on a purposeful journey where your career and compassion come together!
Lutheran Life Villages is an Equal Employment Opportunity Employer (EEO) that does not discriminate on the basis of race, religion, age, gender or any status protected by federal, state or local laws. All employment decisions are based on qualifications, merit, competence, and performance.
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
