What are the responsibilities and job description for the MANAGER - CLIENT ENGAGEMENT (Assisted & Independent Living) position at Lutheran Living Services?
Client Engagement Manager – Assisted & Independent Living
Make a Meaningful Impact in the Lives of Seniors!
Are you a dynamic leader with a passion for building relationships and driving results? Do you thrive in a role that blends marketing, sales, client relations, and operational leadership? If so, we invite you to join our team as a Client Engagement Manager at Harwood Place!
Why Join Us?
At Harwood Place, we provide more than just a place to live – we create a warm, engaging environment where residents thrive. As the Client Engagement Manager, you'll play a key role in ensuring our community remains a sought-after home for seniors, while also leading a team dedicated to exceptional service.
Your Impact
✅ Drive Occupancy & Growth – Implement marketing and sales strategies to attract and welcome new residents.
✅ Build Relationships – Connect with residents, families, and referral sources to create strong community ties.
✅ Lead with Purpose – Oversee client relations and administrative operations to enhance the overall resident experience.
✅ Be a Voice for Our Residents – Ensure clear, proactive communication between residents, families, and staff.
✅ Support Operational Excellence – Work closely with leadership to maintain compliance, oversee vendor contracts, and ensure seamless day-to-day operations.
✅ Step into Leadership – Serve as Acting Executive Director when needed, contributing to high-level decision-making.
What We’re Looking For
🌟 Experienced & Passionate – 3 years in sales, marketing, or client engagement, preferably in a senior living environment and an Associates degree in business, marketing or related field.
🌟 A Natural Leader – Strong ability to mentor teams, manage operations, and drive community engagement.
🌟 Detail-Oriented & Organized – Experience handling administrative and financial oversight, vendor contracts, and regulatory compliance.
🌟 Tech-Savvy & Adaptable – Proficiency in CRM systems, Microsoft Office, and senior living management software.
🌟 A People Person – Exceptional interpersonal skills to foster meaningful connections.
Join Our Team & Make a Difference!
If you're ready to take your career to the next level while making a real impact in the lives of seniors and their families, we'd love to meet you! Apply today to become part of a supportive and mission-driven organization.
