What are the responsibilities and job description for the Financial Educator & Counselor- Internal only position at Lutheran Social Service?
Join A Mission-Driven Team
Lutheran Social Services of South Dakota responds to changing needs in South Dakota communities. Our mission: Inspired by God's love, we care for, support and strengthen individuals, families and communities. LSS touches the lives of South Dakotans 27,759 times each year with a variety of programs and services statewide. LSS is one of the largest private non-profit human service agencies in South Dakota. LSS serves people of all ages, faiths, races and economic status with professional, confidential and affordable services.
Our values serve as the foundation for who we are and how we operate our business at LssSD. We center our teams around our whole-person, family centered approach to care, and continuum of service.
Job Summary: Inspired by God's love, Financial Educators care for, support and strengthen individuals, families and communities by working as a member of the LSSSD team. Financial Educators work with clients and creditors to positively and proactively address and resolve financial issues.
Job Responsibilities:
1. Identify, address and resolve clients’ financial issues.
2. Communicate with clients, creditors and agency partners.
3. Promote and educate clients and the public regarding services provided by LSSSD.
4. Document and report information.
Knowledge, Skills and Abilities Required: Supervisory Responsibility: None.
Education and/or Experience
• BA or BS plus 1-2 yr. financial experience, or equivalent combination of education and experience.
• Achieve certification as a NFCC Certified Credit Counselor and Housing Counselor.
Communications
• Must possess strong verbal, negotiation, written and listening skills. Face-to-face people skills necessary, with strong need to help people. Ability to extract needed information.
• Must be able to use the language of the profession appropriately.
• Extensive contact with clients through counseling sessions.
• Some contact with creditors.
• Community contacts to explain and promote Agency programs.
• Conduct educational programs.
• Must project a caring, professional manner with clients, co-workers and the general public. Must be sensitive to special needs and cultural differences.
Reasoning
• Must possess strong problem-solving skills and sound judgment.
• With limited supervision, must have the ability to apply guidelines in the delivery of services.
• Must work independently and as a team member to provide clients with education and resources relative to their situation.
• Requires independent judgment to deal with problems that may arise to complete general assignments.
Individual client situations vary in complexity, requiring the ability to adapt accordingly to develop solutions.
An Equal Opportunity Employer
*Hiring bonus available to external candidates only.
SERVICE: Center for Financial Resources
