HR Generalist

About the Role:

The HR Generalist plays a crucial role in supporting the human resources and other administrative functions within Lutheran Social Services, specifically at three Fort Wayne locations. This position is responsible for managing various HR activities, including recruitment, employee relations, performance management, and compliance with labor laws. Additionally, this individual will assist the Chief Financial & Administrative Officer in managing projects across the organization related to HR, IT, Accounting, facilities, and other business related duties to support the organization's staff providing the services. The HR Generalist will work closely with management and staff to foster a positive workplace culture and ensure that employee needs are met effectively while business processes are streamlined and both internal and external customers served. By implementing HR policies and programs, the HR Generalist will contribute to the overall success of the organization and its mission to provide quality social services to our communities. The individual in this role will have supervisory responsibilities. Ultimately, this role aims to enhance employee engagement and retention while supporting the organization's strategic goals.

Minimum Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership or a related field; or two to three years of related experience and/or training, or equivalent combination of education and experience.

Preferred Qualifications:

• HR certification (e.g., PHR, SHRM-CP) is a plus.
• Experience in the social services or non-profit sector a plus.
• Administrative and Project Management skills.

Responsibilities:

• Manage the recruitment process, including job postings, screening candidates, and conducting interviews.
• Provide guidance and support to employees and management on HR policies, procedures, and best practices.
• Assist in the development and implementation of training programs to enhance employee skills and performance.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain employee records and HR databases, ensuring accuracy and confidentiality.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for building relationships with employees and management. Strong Computer skills are required, and experience within a database is necessary, administratively is a plus. Organizational skills are vital for managing multiple HR tasks and maintaining accurate records. Problem-solving skills will be utilized to address employee concerns and resolve conflicts effectively. Familiarity with HR software and databases will aid in streamlining HR processes and ensuring data integrity. Customer Service skills and experience are essential and will assist in every facet of this role. Supervision experience is a plus. Preferred skills, such as knowledge of labor laws and HR best practices, will enhance the HR Generalist's ability to provide informed guidance and support to the organization.

Competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.