What are the responsibilities and job description for the Driver/Resident Aide position at Lutheran Social Services of New York?
Job Details
Description
POSITION: Driver/Resident Aide
REPORTS TO: Director of Social Services
LOCATION: Emergency Shelter
CLASSIFICATION: Full Time
EXEMPT/NONEXEMPT: Non-Exempt (Hourly)
GENERAL DESCRIPTION:
The Driver/Resident Aide supports client wellbeing by welcoming clients and providing a detailed assessment for any economic, social, vocational and/or mental or medical health barriers, and other appropriate services.
The Driver/Resident Aide/Intake Coordinator assists with clients’ basic needs while they are at the Emergency Shelter.
The Driver/Resident Aide provides transportation services to the families and staff of the Emergency Shelter for the purpose of housing interviews, shelter move outs, health care services, activities, and other programmatic errands.
This is a 24-hour facility. The Driver/Resident Aide is classified as an essential worker, and as such, they accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat.
MAJOR DUTIES AND RESPONSIBLITIES:
• Interviews and conducts assessments for incoming clients.
• Provides a facility tour and welcome packet.
• Overviews expectations for clients’ code of conduct during their stay at the Emergency Shelter.
• Assists in the provision of diligent case management.
• Encourages self-sufficiency and independence while simultaneously providing support, as needed.
• Documents assessments and other service contacts in client record, according to funder requirements.
• Schedules meetings and has ongoing communication with members of the social service team.
• Assists with light housekeeping, receiving deliveries, stocking supplies, maintaining inventory records, dispensing toiletries, distributing mail and other general tasks related to clients’ basic needs.
• Responsible for the food service area and delivering meals to clients.
• Assists with client activities.
• Assists with client transports.
• Maintains telephone coverage by answering phone calls in a timely manner and providing accurate information to callers.
• Documents and reports any major or minor incidents in accordance with agency policies and procedures. Notifies Supervisor of any vehicle maintenance problems that may emerge.
• Performs vehicle maintenance monthly, including cleaning vehicle inside and out, checking the oil, brake and transmission fluids.
• Maintains an accurate and up to date travel log.
• Fills vehicle with gas when needed.
• Performs other duties as assigned by the Director of Sanctuary or Director of Social Services.
• Represents Lutheran Social Service of New York’s mission, values, ethics, and upholds agency Code of Conduct at all times.
SUPERVISES:
• No
Qualifications
QUALIFICATIONS
EDUCATION:
• High School Diploma or equivalent.
• Valid NYS Driver’s License.
EXPERIENCE:
• Minimum of 2 years in human services preferred.
• Working experience and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence.
• Experience driving vans and oversized vehicles.
• Experience reading maps and good knowledge of the NYC highway system.
SKILLS & ABILITIES:
• Conscientious; excellent work ethic.
• Good spoken and written expression.
• Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.
• Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.
• Strong interpersonal skills: able to maintain professional boundaries with clients while demonstrating respect and acceptance of people from all backgrounds and walks of life.
• Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
• Working knowledge of Microsoft Office (Word and Excel).
• Knowledge of CARES system a plus.
• Bilingual English/Spanish required.
• Willing to accept feedback and work with supervisors to grow professionally and develop job skills, including participating in agency and outside training.
• Flexible, available to work on some holidays and weekends
OTHER REQUIREMENTS:
• Crisis intervention skills.
• Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
DATE REVISED: 2/10/25
Salary : $22