Accounts Receivable Supervisor

Join Lutheran Social Services of the Southwest (LSS-SW), a nonprofit organization established in 1970 to assist our most vulnerable community members. LSS-SW is dedicated to delivering services that:

· STABILIZE during crises,

· BUILD self-reliant foundations, and

· PRESERVE dignity and respect.

Each month, LSS-SW supports over 5,000 Arizonans across Metro Phoenix, Tucson, and southern Arizona through programs in Refugee Services, Aging & Disability Services, Family Services, and Emergency Services.

Job Summary

Under the direction of the Accounting Manager, as a member of the Finance Department team, primarily responsible for supervising and processing monthly invoicing, posting transactions, and collections. This position ensures the timely and accurate completion of all activities relating to accounts receivable, and directly supervises the Accounts Receivable team. The AR manager makes independent decisions to effectively and efficiently drive collection activities, including identifying, resolving, and mitigating account/payment delinquencies on time.

Essential Duties and Responsibilities

• Oversee daily operations related to obtaining revenue, processing invoices, resolving missed payments, updating financial records, and supervising staff.
• Supervise billing processes to ensure accuracy, timely reconciliation, and follow-up.
• Coordinate with program managers over/under hours for rebilling or write-off; monitor software reports for compliance with program standards.
• Monitor customer balances, document issues, and escalate large collections to Finance management as necessary.
• Prepare journal entries to record payrolls, expenses, and liabilities.
• Participate in monthly close by preparing reconciliations and journal entries for balance sheet accounts; review bank account reconciliations.
• Manage Master Cash/Journal Entry and Master Billing spreadsheets, ensuring bank deposits and journal entries are completed before month-end close.
• Maintain financial security by adhering to internal controls.
• Perform other duties as assigned.
• Supervisory Responsibilities
• Interview, recommend hiring, train, and appraise staff.
• Plan, assign, and direct work; address complaints and resolve problems.
• Reward and discipline staff following organizational policies and applicable laws.

Qualifications

Education and Experience

• Bachelor's degree in accounting or a related field, or equivalent education and experience.
• At least three years of experience in accounts payable, payroll, and general ledger reconciliations.
• Non-profit experience preferred.

Skills and Abilities

• Strong oral and written communication skills with the ability to read and interpret financial reports and respond effectively to inquiries or complaints.
• Proficiency in financial calculations, including discounts, interest, proportions, and percentages.
• Problem-solving skills to define issues, analyze data, and propose solutions.
• Proficient in spreadsheet software, word processing, and 10-key calculators.
• Detail-oriented, organized, and capable of managing multiple tasks and priorities.
• Excellent interpersonal skills to maintain positive working relationships and handle confidential information.
• Flexible, dependable, and punctual with a strong work ethic and ability to adapt in a dynamic environment.

Join Our Mission

If you are passionate about making a difference and have a strong career advisement background, join us in fulfilling the mission of LSS-SW to support and empower our community's most vulnerable members, and our vision of "A future where all people thrive."

All positions at Lutheran Social Services of the Southwest require a background check.