What are the responsibilities and job description for the Assistant Property Manager position at Lutheran Social Services of WI & UP MI?
Lutheran Social Services of WI and Upper MI is current seeking an Assistant Property Manager to join our team. The role will be responsible for assisting with low-income, tax credit housing, section 8 and section 42 apartment buildings serving multiple locations in Madison.
The Assistant Property Manager supports the Property Manager in overseeing the day-to-day operations of the property (HUD projects or assigned LSS owned or managed apartment rental programs), ensuring compliance with regulations, maintaining positive tenant relations, and assisting with financial and administrative tasks. This role requires strong organizational skills, customer service abilities, and attention to detail to support the overall success of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Tenant Relations & Customer Service:
- Assist with lease applications, renewals, and move-in/move-out processes.
- Ensure a positive living experience by fostering strong tenant relationships and addressing resident needs proactively.
Property Operations & Maintenance:
Coordinate and follow up on maintenance and repair requests to ensure timely resolution.
- Conduct regular property inspections to ensure safety, cleanliness, and compliance with lease agreements.
Leasing & Compliance:
- Support the leasing process by showing units, processing applications, and verifying applicant qualifications.
- Maintain accurate and organized tenant records.
Financial & Administrative Duties:
- Assist with rent collection, payment processing, and addressing delinquent accounts.
- Help prepare monthly financial reports, budgets, and other required documentation.
- Maintain records of expenses, invoices, and vendor contracts.
PERKS:
- Public Service Loan Forgiveness (PSLF)
- By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
- Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
- Assistance navigating the PSLF through Summer
- Medical/Dental/Vision Insurance
- Flex Spending for Dependent & Health Care
- Mileage reimbursement
- Paid Time Off
- 10 Paid Holidays
- Ability to Contribute to 403B
- LSS makes annual raises a priority for employees
- Calm Wellness App – Premium Access
- Early Earned Wage Access with UKG Wallet
- Employee Assistance Program
- Service Awards and Recognition
Qualifications & Skills:
- Experience in property management, real estate, or a related field preferred.
- Knowledge of leasing, fair housing laws, and compliance regulations.
- Strong customer service and communication skills.
- Proficiency in property management software and Microsoft Office Suite.
- Ability to multitask, stay organized, and work efficiently under pressure.
- Problem-solving mindset with a focus on resident satisfaction.
Work Environment:
- Primarily office-based with frequent property visits between two sites.
- Some evenings or weekends may be required based on property needs.
EDUCATION AND/OR EXPERIENCE:
- Experience working with low-income housing or affordable housing programs is preferred.
- HS Diploma preferred.
- Valid driver's license and state minimum insurance. Must be able to pass a motor vehicle check.
- Must have reliable transportation.
Travel: Will need to travel regularly between two locations in the Madison metro area. Additional travel in Wisconsin may be required for training and meeting purposes.
Lutheran Social Services is an Equal Opportunity Employer (EOE).
Education
Required- High School Diploma/ GED or better
- Associate Degree or better in Other
Licenses & Certifications
Required- Driver's License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
