What are the responsibilities and job description for the Service Desk Technician position at Lutz?
*Only the most qualified candidates will be contacted
QUALIFICATIONS
- 1-3 years’ experience for a Technician, 3 years for an Engineer
- Strong customer service & problem-solving skills
- Ability provide in-person technical support and service work as needed, ensuring seamless on-site troubleshooting and system maintenance
- Ability to collaborate with cross-functional teams
- Experience with ticket tracking, time entry, and network documentation
- Diagnose & resolve technical issues following documented SOPs
- Creative problem solver with self-management skills
- Thrive in a fast-paced, dynamic environment
Experience with:
- Networking equipment (e.g., Firewalls, Access Points)
- Microsoft Active Directory, Exchange, Microsoft 365
- Windows Server 2016-2025, Office 2013 , Windows 10
- Citrix, VDI, Remote Desktop Services
- Android/iPhone support, vendor management
- Domain registrar/certificate management
- Physical, virtual, and cloud infrastructure
MAKE AN IMPACT
As an I.T. Service Desk Technician/Engineer, you'll have the opportunity to:
- Strengthen your troubleshooting and problem-solving skills in a dynamic environment
- Work with both current & cutting-edge technologies, expanding your technical expertise
- Receive personalized mentorship from seasoned systems engineers
- Contribute to the deployment of both small- & large-scale infrastructure projects
- Provide on-site support to the Lutz service teams, ensuring seamless operations
- Take responsibility for building, repairing, and installing PC and Mac workstations for Lutz clients
- Enjoy a workday filled with diverse challenges and continuous learning opportunities
- Enjoy a hybrid work schedule
TECH
At Lutz Tech, we’re more than a technology provider—we’re innovators, problem-solvers, and trusted advisors committed to driving success for our clients. Our diverse range of services includes outsourced IT, data analytics, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether it’s leveraging data to uncover new opportunities, optimizing business tools like Microsoft Teams, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. We combine cutting-edge expertise with a collaborative, people-first approach (plus some serious gaming skills).
We like it here, and we think you will, too.
This opportunity can be located in Omaha, Lincoln, Grand Island, NE or Remote
