What are the responsibilities and job description for the Service Desk Technician position at TaborStreet?
Company Details
TaborStreet is a shared services company that supports a group of Omaha based companies for the heavy equipment industry. Our team supports over 800 employees for our businesses within the industrial services landscape. TaborStreet provides support services in Marketing, Human Resources, Training, Recruiting, Accounting, Finance, Safety, Warranty, Continuous Improvement, Information Technology and Strategy.
Position Details
TaborStreet is looking for a Service Desk Administrator who is responsible for providing quality front-line IT Service Desk support to TaborStreet employees giving professional and prompt resolution of any computer-related problems with standardized hardware, software, communications tools or services.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@TaborStreet.com or 402-891-7555.
PRIMARY JOB DUTIES :
- Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responds to requests for IT Service Desk issues either in person or over the phone.
- Researches issues using available resources and tests and implements solutions in a timely manner. Identifies and escalates issues requiring urgent attention.
- Ensures Service Desk requests are documented, assigned, and followed through in prioritized manner by using the Service Desk ticketing system.
- Improves the level of information technology services by providing problem resolution or forwarding inquiries to appropriate personnel and then follow up with the user to ensure the issue has been resolved.
- Responsible for providing all users with job function required hardware including computer, voice, and data hardware resources. This process includes configuration, installation, and maintenance of personal computers, network printers, scanners, smartphones, and related peripheral devices.
- Maintains, troubleshoots, and repairs on-site and remote location hardware / software - occasionally requiring on-site visits.
About TaborStreet
BENEFITS :
ABOUT TaborStreet℠ :
TaborStreet℠ is an equal opportunity employer and affords equal opportunity to all applicants for all positions. TaborStreet℠, LLC. shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
