What are the responsibilities and job description for the LensCrafters - Lead Lab Tech (Urgent Care) position at Luxottica?
Requisition ID: 786331
Store #: 001312 LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000 stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The position creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Role assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Lab
- Custom fit glasses and precisely places prescription in lenses.
- Work with associates to strengthen their knowledge and skill for foundational product & store processes related to lens and lab technology.
- Edge & mount only when needed and within company guidelines.
- Ensure finished eyewear meets optical standards and customer requirements.
- Routinely conduct eyewear inspections with excellence.
- Complete and file store & lab paperwork thoroughly and accurately in a timely manner; work with associates to be trained & skilled in doing the same.
- Ensure approved safety programs are implemented & maintained consistently per standards.
- Create a safe working environment for all; demonstrate safe work practices.
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
While working in Retail
- Greet all customers with a warm welcome; show urgency in providing service to customers & satisfying their needs; attract new customers.
- Explore the needs & priorities of customers & link to store offerings, including eye exam.
- Convey a commitment to providing unsurpassed customer service to all customers and patients with every visit.
- Assist customers in selecting frames & lenses that are best suited for them; suggest improvements & recommend solutions.
- Anticipate problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
- Perform work accurately & thoroughly as required. Demonstrates superior product knowledge.
- Take initiative to keep displays and inventory clean, attractive & organized in store/office; secure all company assets under one’s control.
- Serve as a responsible alternate store key holder.
BASIC QUALIFICATIONS
- HS diploma/GED
- 1 year experience
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Ability to train others
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Eyewear Inspection Program Modules 1-6
- Quality Manufacturing Program Certified
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
