What are the responsibilities and job description for the Field Application Engineer position at LUXSHARE-ICT CO., LTD.?
About this Job
The ideal candidate will be responsible for maintaining product and industry knowledge, including frequent communication with our China team and occasional travel to China. Most of the time will be spent in the Milpitas office managing customer requests, meetings, and discussions.
Located in Milpitas, CA, we offer a spacious and comfortable office environment, as well as a supportive and talented Engineering and Operations team. Our goal is to provide employees with a rewarding and motivating workspace.
Responsibilities:
- Technical Support: Provide expert technical support to customers, addressing inquiries and troubleshooting issues.
- Collaboration: Act as a critical liaison between customers and our engineering and manufacturing teams in China, facilitating effective communication and understandings.
- Requirements Analysis: Work closely with customers to understand their technical requirements and translate into actionable insights for engineering and manufacturing teams.
- Solution Design: Assist in designing and proposing technical solutions and improvement suggestions based on customer needs and company capabilities.
- Feedback Loop: Establish an efficient feedback loop between customers and internal teams to continuously improve project performance.
- Documentation: Create and maintain technical documentation to support both internal and external stakeholders.
- Site Visit Support: Occasional travel to China to support site visits based on project demand.
- Customer Visit: Visit customers with ICT Design DFM to review and provide project feedback.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Physics, or equivalent.
- 3 years of experience in mechanical design and new product development.
- Strong problem-solving and critical thinking capability.
- Strong eagerness and genuine curiosity in troubleshooting technical challenges.
- Ability to multitask, organize, and prioritize.
- Exceptional communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Good tooling design and structure.
- Ability to work independently and as part of a team in a fast-paced, customer-facing environment.
- Proven track record as a Field Application Engineer or in a similar client-facing technical role.
- Engineering experience in Actuator industrial is preferred.
- Working proficiency in both Chinese and English language is required.
Perks and Benefits:
- Competitive salary and performance-based incentives.
- Medical Insurance and wellness benefits.
- Collaborative work environment with supportive colleagues.
- Opportunities for personal and professional development.
About Luxshare-ICT:
Luxshare-ICT is a Fortune 500 company and a leading global provider of intelligent manufacturing and supply chain services for consumer electronics and automotive products. The company has a strong track record of innovation and excellence and is well-positioned to capitalize on the growing demand for smart and connected devices.
Our intelligent manufacturing capabilities are among the most advanced in the world. We use cutting-edge technologies, including artificial intelligence (AI), robotics, and automation, to streamline our manufacturing processes and produce high-quality products at scale.
Luxshare-ICT is committed to sustainability and social responsibility. We have several initiatives in place to reduce our environmental impact and improve the lives of our employees and the communities in which we operate.
We are a well-managed company with a strong track record of growth and profitability. We are well-positioned to capitalize on the growing demand for smart and connected devices and are expected to continue to grow in the coming years.
