Front Desk Agent

We are seeking a friendly, detail-oriented, and customer service-focused individual to join our team as a Front Desk Agent at Hotel Ocean. This role is crucial in creating a welcoming atmosphere for guests and ensuring smooth operations at the front desk. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch service.

Key Responsibilities:

• Guest Check-in/Check-out: Efficiently process guest check-ins and check-outs, ensuring a smooth and positive experience. Confirm reservation details and provide guests with room keys and relevant information.
• Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally.

Provide information on hotel services, local attractions, and amenities.

• Reservations Management:

Handle reservation inquiries via phone, email, and walk-ins. Ensure that all bookings are accurately entered into the system and communicate any special requirements to relevant departments.

• Billing and Payments:

Process payments for guest stays, including room charges, incidentals, and any other services. Ensure accurate billing and provide guests with receipts at check-out.

• Problem Resolution:

Act as the first point of contact for guest complaints or issues. Resolve guest problems efficiently and professionally, ensuring guest satisfaction.

• Administrative Support:

Maintain accurate records of guest check-ins/check-outs, room availability, and other front desk activities. Assist with administrative duties such as filing, answering phones, and maintaining a clean and organized work area.

• Communication and Coordination:

Work closely with housekeeping, maintenance, and other hotel departments to ensure that guest needs are met. Communicate guest preferences and issues effectively with the appropriate departments.

• Safety and Security:

Ensure guest safety and hotel security by following procedures related to emergency situations, key control, and reporting any suspicious activity to hotel management.

Requirements:

Education:
High school diploma or equivalent required. Additional certifications in hospitality
management are a plus.

Experience:
Previous experience in a customer service role, preferably in the hospitality industry, is
preferred but not required.

Skills:

• Strong communication and interpersonal skills
• Basic computer skills and experience with hotel property management systems

(PMS) is a plus

• Ability to handle stressful situations with professionalism
• Strong problem-solving skills and attention to detail

Physical Requirements:

• Ability to stand or sit for extended periods of time
• Must be able to lift and carry up to 25 pounds (e.g., assisting with luggage or

supplies)

Availability:
Must be flexible with work hours, including weekends, holidays, and night shifts.

All applicants must be legal to work in the United States

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 20 – 35 per week

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Miami Beach, FL 33139 (Preferred)

Work Location: In person

Salary : $17