Express Services Manager

We value our team above all else. We are proud of our culture and career path opportunities we provide!

Bring your previous quick service management experience (2 years), customer service skills, and positive attitude to this fast-paced, exciting career opportunity!

Essential Duties and Responsibilities include the following:

• Provide on-the-job training to quick lube technicians new to the job or those requiring additional assistance.
• Train quick lane technicians to perform multi-point inspections.
• Maintain a skill summary of the technical staff and make recommendations to service management regarding technical needs.
• Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit.
• Demonstrate high level product, technical and practical knowledge and experience.
• Meet regularly with team leaders, Service Manager/Director to report on shop production and review pending administrative matters.
• Keep shop equipment in safe operating condition.
• Coordinate the maintenance of shop "cleanliness" in accordance with company standards and management directives.
• Understand, keep informed of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Ensure service employees are following established safety protocols; ensure shop equipment in proper working condition; immediate reporting of safety incidents.
• Meet customer service standards by achieving above average customer service information “CSI” scores.
• Safeguard dealership assets and customer data.
• Maintain professional personal appearance.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications:

• 2 years previous experience managing a quick service center (i.e. Quick Lane, Jiffy Lube, Goodyear, etc.)
• Proven success with efficient production in a quick service environment
• Outstanding customer service
• Computer proficiency for email, running reports, and maintaining business and department operations
• Effective verbal and written communication skills
• Ability to lead a team within our humility-based servant leadership culture
• Must have a valid Drivers’ license and will have to successfully pass background check.