General Manager - Hotel

Luxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 15 years of experience, we are passionate about all things travel and hospitality.

Role Description

The General Manager (GM) at LRMB is a strategic and operational leader responsible for overseeing the overall performance and efficiency of the business across departments. The GM drives operational excellence, fosters team collaboration, ensures high guest satisfaction, and helps meet the company’s financial goals. This role is crucial in aligning LRMB’s luxury service standards with its day-to-day operations and long-term growth objectives.

Key Responsibilities

Leadership & Organizational Strategy

• Oversee daily operations across all departments including Guest Relations, Housekeeping, Property Management, Maintenance, Sales, and Reservations.
• Collaborate with department heads to ensure consistency in performance and alignment with company goals.
• Establish KPIs and performance metrics for departments, regularly reviewing outcomes and driving improvements.
• Promote a culture of accountability, teamwork, and service excellence.
• Serve as a strategic partner to ownership, contributing to business decisions and providing updates on company performance.

Operational Management

• Monitor operational processes to ensure guest service excellence and operational efficiency.
• Lead cross-departmental communication and coordination to ensure seamless execution of the guest journey.
• Identify inefficiencies and implement solutions to optimize workflows.
• Ensure that all services meet LRMB’s brand standards and reflect its commitment to luxury hospitality.

People Management

• Recruit, train, and develop department leaders and high-potential employees.
• Support HR in enforcing company policies, leading performance evaluations, and resolving employee relations matters.
• Encourage professional development and maintain high team morale.
• Foster an inclusive, positive work environment with clear expectations and regular feedback.

Financial Oversight

• Work closely with the CFO (or finance lead) on budgeting, forecasting, and financial performance reviews.
• Manage departmental budgets and review operational expenses for cost-efficiency.
• Provide financial insights and strategies to improve profitability and long-term sustainability.

Guest & Owner Experience

• Maintain high standards of guest and owner satisfaction by overseeing service delivery, communication, and quality assurance.
• Act as a point of contact for escalated issues and VIP relations.
• Ensure that all guest feedback and reviews are monitored and addressed.
• Drive initiatives to enhance the LRMB brand experience for both guests and owners.

Compliance & Risk Management

• Ensure compliance with local laws, regulations, and safety standards.
• Oversee risk mitigation strategies including property insurance, liability exposure, and operational safety.
• Maintain accurate and updated documentation across operational departments.

Qualifications

• Strong leadership and management skills
• Experience in property management and hospitality industry
• Excellent communication and interpersonal skills
• Financial management and budgeting skills
• Knowledge of luxury market trends and customer preferences
• Previous experience in luxury vacation rentals is a plus
• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
• Minimum 8–10 years of progressive leadership experience in hotels.
• Proven success managing cross-functional teams and multiple departments.
• Strong business acumen with experience in budgeting, financial analysis, and forecasting.
• Excellent communication, leadership, and problem-solving skills.
• Experience with PMS, CRM systems, and hospitality software (e.g., TRACK, Akia, Brevo).

 Ideal candidate will have:

Education:

• Bachelor's (Preferred)

Experience:

• Hotel / Residential Management: 6 years (Required)
• Hospitality: 5 years (Required)
• Finance /Budget: 3 years (Required)

Language:

• English (Required)
• Spanish (Required)