Sales and Customer Service Specialist

Wisconsin Valley Building Products, a division of LYCON INC., is currently hiring a Counter Sales Associate. In this role, you will provide sales and customer service support to retail and contractor customers, both in-person and over the phone. You will be responsible for entering orders in the system, reviewing and pulling orders, and ensuring customers' needs are met in a professional and timely manner. This location also services most major brands of power tools.

Store Duties:

• Assist walk-in and call-in customers with product questions, applications, and pricing
• Develop product knowledge to assist customers with purchases
• Follow up with customers through phone and email regarding order status, pricing, and product questions
• Create purchase orders and work with vendors to get pricing and product information and place orders
• Process customer payments, enter sales orders, purchase orders, inventory transfers, inventory information, and pricing through computer software
• Assist in physical inventory counts
• Work with accounting to resolve inventory discrepancies and payment issues and set up new customer accounts
• Organize, price, and display products in the showroom
• Assist with tool repair

Warehouse / Yard Duties:

• Safely operate forklift and pallet jack to load and unload material
• Receive orders and confirm quantity is accurate and material is in good condition
• Assist in fulfilling customer orders and inventory transfers (packaging, palletizing, etc.)
• Assist with providing delivery information to delivery driver for customer deliveries and internal deliveries
• Assist in maintaining branch - cleaning, snow removal, organizing products, supplies, and equipment

Qualifications:

• Able to safely operate forklift, power tools, and other equipment as needed
• Excellent communication and customer relations skills
• Positive attitude and team player
• Able to consistently lift 50 – 100lb items
• Basic math and computer skills, familiar with Microsoft Office Suite
• Experience in industry and retail/warehouse environment preferred
• Knowledge of construction products and tools

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Have you ever worked for LYCON Inc. or any of its affiliates? If so, when?
• Please describe any experience with power tools, building materials, or construction that may not be listed on your resume.
• How would you prefer we contact you? Phone, email, etc.

Experience:

• sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Wisconsin Rapids, WI 54495 (Required)

Work Location: In person