Access Control Coordinator

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Access Control Coordinator is responsible for overseeing the facilitation of an ongoing delightful experience for all employees at Lyft's flagship office in San Francisco. Boasting unparalleled city views and top notch on-site amenities, Lyft's Headquarters welcomes hundreds of team members per day, including our fantastic executive team, who are highly visible throughout the office! A successful Access Control team member at Lyft understands the importance of executive presence and will confidently provide the highest level of operational excellence at all times.

ABOUT YOU

As an access control coordinator you will be responsible for overseeing the access control software system that allows entrance and egress from Lyft facilities, as well as the badge management and data facilitation to ensure an ongoing seamless experience for Lyft employees and visitors coming and going from our Lyft spaces. You, with the support of Workplace Operations, would ensure proper controlled access, and excellent customer service while addressing employee badging needs, and ensure that observed issues are flagged and escalated to the proper parties. You possess a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• In office requirement 5 days a week
• Provide top notch customer service and professionalism at the Front Desk
• Maintain lobby spaces for warm and welcoming atmosphere for team members and guest
• Provide technical guidance, oversight, and management of the access control software as it relates to employee safety and access to Lyft facilities
• Monitor access activity and escalate through proper channels issues and emergencies to appropriate parties, i.e., Workplace Operations, Physical Security
• Provide remote support to all domestic and international Lyft facilities with lyft maintained access control software
• Support break/fix of badging equipment and software in all Lyft maintained facilities
• Help to manage vendor operations and relationships including but not limited to; access control software, break/fix vendor relationship, badge printing supply vendors, etc.
• Provide remote access and reception support for all offices
• Order and maintain badge printing equipment
• Audit unused badges and update employee profiles accordingly
• Properly collect and discard old, broken and demagnetized badges
• Partner with Lyft Physical Security to ensure proper safety protocols are met

Experience:

• 1 years of Office experience; preferred
• Experience with Access Control/Security Systems a plus
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently
• Self-directed with a high sense of urgency while maintaining a meticulous attention to detail (no matter how mundane)
• A passion for managing an overall positive employee experience through ongoing operational support
• Able to adapt and pivot in a fast paced, ever-changing environment
• Excellent verbal and written communications skills
• Strong ability to manage competing priorities and projects, a team player and willing to help out wherever needed.
• Ability to handle confidential and sensitive information
• You instill trust in your judgment and ability to complete any project
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is on-site at a Lyft location full time. #Onsite

The expected base pay range for this position in the San Francisco area is $28.85 - $36.06. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.