What are the responsibilities and job description for the Service Manager position at Lynch Companies?
Job Summary
Are you motivated? Are you customer focused? Do you want to grow with the best? Join our team as a Service Manager where you will be responsible for the service department and providing customer satisfaction with a team of talented individuals. We have opportunities available throughout Southern Wisconsin. We offer numerous growth opportunities and would like to invest in YOU today!
Who We Are
Lynch is a family-owned group of Automotive Dealerships and Commercial Truck Centers operating for over 65 years! Lynch offers competitive compensation packages as well as the best benefits in the industry. What this means to you is lower premiums, lower deductibles, and better overall coverage! As we continue to grow our business, we also grow our biggest asset—our talented staff! We have countless internal promotion and advancement opportunities for you to further your career!
Join a family-owned company with family values! Lynch is proud to offer industry leading income and benefit opportunities:
- Health Insurance, covering 100% preventative care, starting at $145/month for single coverage and $585/month for family coverage
- $0 copay through an independent clinic for Lynch Health Plan participants.
- 401K with a company match of $0.30 cents on the dollar up to 5%, plus a fiscal year end discretionary match that in previous years was an additional 1.5%.
- Dental & Vision Coverage
- Company paid Short Term Disability & Life Insurance, LTD Insurance, FSA, Employee Assistance Program, Wellness program, Gym Membership Discount, PTO & Holiday Pay, Bereavement Pay, Employee Parts & Service Discount, Employee Vehicle Discount, and Referral Bonus
Responsibilities
- Increase customer satisfaction by building customer relations
- Oversee production and shop productivity
- Resolve customer concerns and complaints
- Assist processing warranty claims
- Schedule appointments
- Selling service labor and products
- Generating estimates
- Coach and develop a successful team that consistently exceeds customer needs
- Supervises and monitors the performance of shop foreperson and technicians
- Conducting post-repair follow-up
- Oversee day-to-day operations of the service department and maintain compliance of contracts and company policies
- 3 years of experience
- Ability to lead and work alongside a team
- Superior communication and customer service skills
- Driven ability to work in a fast pace environment
- Proven sales experience, preferably in the automotive industry
- Demonstrated leadership abilities
- Supervisory and team work skills
- Ability to effectively prioritize in a fast-paced, multi-tasking environment while maintaining accuracy
Salary : $145 - $585
