What are the responsibilities and job description for the Game Day Staff position at Lynchburg Hillcats?
Reports to: Various Front Office Staff Members
Ticket Seller Job Description:
· Serve the general public by selling event related tickets.
· Responsible for taking payments.
· Operate computers and credit card equipment.
· Sell and process ticket orders via over-the-counter
· Resolve ticket issues as needed.
· Distribute ticket information to patrons and answer questions in response to inquiries about game day and events.
· Assist with closing of the ticket office, including updating seating charts and event information.
· Additional duties may be assigned.
Parking Attendant Job Description:
· Greet all arriving and departing guests at the ballpark.
· Direct vehicle and pedestrian traffic flow to proper areas.
· Assist fans with questions regarding directions, and information regarding the ballpark.
· Monitor parking lots for safety and security of fans, employees, and vehicles.
· Address all customer comments and complaints; involve supervisor as needed.
· Other responsibilities as assigned by supervisor.
Usher Job Description:
· Greet, Direct, and Assist fans that arrive at the ballpark.
· Provide fans with information about the ballpark, seating charts, restrooms, concessions, promotion items and emergency exits.
· Offer suggestions to make the game day experience one of the best.
· Inform fans on upcoming promotions/events at that ballpark.
· Assist all fans with locating their respective seating location within the ballpark, and assist fans by answering questions about the facility and team.
· Request wheelchair and courtesy cart transportation as needed.
· Assist in keeping the ballpark a clean environment, and work with the management staff to resolve any situation which requires attention.
· Additional duties may be assigned.
Concessions Description:
- Available positions include cashiers, runners, cooks, suite servers, stand managers, and suite level cooks.
- Serve the general public by selling food and drinks.
- Responsible for taking payments.
- Operate POS systems and credit card equipment.
- Resolve ticket issues as needed.
- Distribute ticket information to patrons and answer questions in response to inquiries about game day and events.
Qualifications:
· Working experience in payment handling.
· Strong computer proficiency and analytical, interpersonal, communication and customer service skills preferred.
· Must be able to work Opening Day and July 4th
· Must be able to lift, pull, push and/or carry 50 pounds as necessary.
· Ability to work accurately with attention to detail in a high volume sales environment.
· Ability to work in outdoor weather conditions to include extreme heat, cold, and rain.
· Ability to work independently and in a team environment.
· Ability to stand, sit, and walk for 4-6 hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
