What are the responsibilities and job description for the Domestic Operations Agent position at Lynden Logistics, Inc.?
Lynden Logistics is seeking an enthusiastic, self-motivated Domestic Operations Agent who takes pride in finding solutions for our customers. If you thrive in a dynamic environment where each day is unique, Lynden is the place for you. Join our Domestic Operations group where you'll handle all day-to-day activities for major clients, providing exceptional customer service and providing technical solutions.
Why Work for Lynden Logistics Inc. :
Compensation : Competitive pay with a discretionary bonus program.
Healthcare : Medical, dental, and vision plans.
Paid Time Off : 17 days PTO, increasing with years of service.
Holidays : 8 paid holidays.
Retirement Plan : 401K with up to 50% of the first 6% contributed matched.
Extras : Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage, and Employee Assistance Program at no cost to you!
Analyze and solve complex situations, meeting legal, company, and customer expectations.
Provide outstanding service through daily communication with internal and external customers.
Ensure smooth and timely process and documentation flow.
Accurately enter data into our operational system.
Track, trace, and report files.
Ensure accurate and timely client and vendor billing.
Ensure timely delivery of freight and clearance where applicable.
Maintain good relationships with suppliers.
Ensure compliance with all regulations.
Respond to emails and requests promptly.
Meet SOP and SOW standards in accordance with company policy.
Maintain predictable and consistent attendance.
Handle weekend on-call responsibilities based on a rotating schedule.
Qualifications :
High school education or equivalent and three years of progressive work experience in operations, or a four-year degree plus two years of customer service or freight operations experience. Business or industry degree preferred.
Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
Strong math skills for computing pricing, costs, fees, and weights and measures.
Experience working with vendors, customers, and other company departments to meet deadlines.
Proficient in Microsoft Office; Microsoft Access database management is a plus.
Good organizational skills.
Preferred qualifications include air freight industry experience, Hawaii trade lane experience, ability to read and distinguish tariff codes, and experience with specialized cargo (hazardous, OOG, overweight).
Ability to oversee and assist in the preparation of accurate customs export documents.
Physical Requirements :
Primarily works with computer and phone but may occasionally need to work in and around the warehouse.
Occasional lifting of up to 50 pounds.
Security Requirements :
Ability to possess and maintain a TSA Security Threat Assessment (STA) with a status of Passed or a TSA recognized equivalent.
Successful candidate must pass a pre-employment drug test and background screening.
Legal Requirements :
Federal law requires Lynden Logistics to verify the identity and employment eligibility of all persons hired to work in the United States. Lynden Logistics will provide the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
How to Apply : If you are a proactive problem-solver with a passion for customer service and technical solutions, we encourage you to apply. Join our team and contribute to the success of Lynden Logistics Inc.!
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