What are the responsibilities and job description for the Patient Support Manager position at Lynx Therapeutics?
This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.
Patient Support Services Training - Responsibilities
Qualifications (Required)
Patient Support Services Training - Responsibilities
- Responsible for the delivery of compliant training as well as customer engagement skills training. Some content development and customization
- Function as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant manner
- Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
Qualifications (Required)
- Bachelor's degree from an accredited College or University required or work experience equivalent to
- 2-years or more experience in training, education, or a professional certificate in training required
- The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
- Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
- A strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel
- Excellent interpersonal, project management and organizational skills
- Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)
- Excellent problem solving and critical thinking skills
- Proactive and positive approach to providing solutions
- Ability to operate independently and to make informed decisions
- Excellent verbal and written communication skills
- Strong attention to detail
- High degree of discretion and confidentiality
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
