What are the responsibilities and job description for the Inside Sales Associate position at Lyon Roofing?
Inside Sales Associate
Lyon Metal Roofing is looking for a qualified inside sales associate. The purpose of an inside sales associate is to take orders from customers, process the orders, and ensure that customers receive the goods or services they have requested in a timely and efficient manner. The sales associate is responsible for accurately gathering customer information, communicating product availability, providing pricing information, and confirming order details. The sales associate must also effectively handle customer inquiries, complaints, and requests and resolve any related issues in a professional manner.
Inside Sales Role
A job as a sales associate involves taking orders from customers, either face-to-face, over the phone or online, and then entering the information into a computer system. They may also be responsible for taking payments, resolving customer complaints, and providing additional information and advice.
Inside Sales Duties
- Greet customers in a friendly and professional manner
- Take orders accurately and enter them into the system
- Provide customers with accurate information about the items in our system
- Upsell menu items when appropriate
- Process payments and provide change
- Assist with customer inquiries and complaints
- Clear and clean tables
- Maintain stock and supplies
- Ensure adherence to health and safety procedures
Inside Sales Requirements
- Greet and take orders from customers
- Ensure customer satisfaction
- Answer customer inquiries in a friendly and professional manner
- Process customer payments
- Inside Sales Skills
- Excellent customer service
- Accurate order taking
- Professional telephone manner
- Sales Associate Personal Traits
- Friendly
- Organized
- Good communication skills
