Customer Care Associate

Description

Grand Paradise Deli & Truck Stop convenience store is located on Highway 16, Pine Grove, Louisiana. 

Re-opened under new ownership and management in May 2024. Grand Paradise offers a one-stop shop, featuring a wide selection of snacks, candy, beverages, groceries, retail necessities and novelties, and full-deli serving breakfast, lunch, dinner and daily special options alongside competitively priced fuel.  

ABOUT THE ROLE:

SNAPSHOT: The Customer Care Associate is responsible for greeting, assisting and providing exceptional customer service and making sure everyone leaves with a smile! Grand Paradise customer care associates are held to very high standards since serving our customers is an important position in our company. Customers Care associates provide prompt, efficient, and courteous guest service, follow company policies and procedures and sell retail merchandise, deli food items while delivering an enhanced guest experience.  

• POSITION:  Customer Care / Deli Associate
• LOCATION:  Grand Paradise Deli & Truck Stop (46447 Hwy 16, Pine Grove, LA 70453)
• STORE HOURS:  Open 7-days a week / 4:00am – 9:00pm
• COMMITMENT:  Part-Time or Full-Time schedules available.
• COMPENSATION:  Hourly (Starting at $13. Bi-Weekly pay through direct deposit.)
• BENEFITS (Full-Time):  Health, Dental, Vision, Basic Life, Short/Long Term Disability, PTO, 401(K) 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 

• Greets customers and provides friendly, courteous, frictionless and elevated experience for guests. 
• Efficiently completes guest transactions at the cash register and suggests products to complement purchases. 
• Answers customer inquiries. Address and troubleshoot guest concerns with a sense of urgency and involve management as needed. 
• Communicates respectfully and maintains a calm and polite manner in stressful situations and adapts to changing priorities within a fast-paced environment.
• Foster positivity and professionalism in all aspects (including appearance) towards guests, co-workers and management. 
• Maintains store overall cleanliness: Dusting shelves, cleaning windows, sweeping, mopping, taking out the trash, restroom stocking and cleanliness.
• Receive, unpack, stock and replenish retail merchandise on shelves. Ensures all products are displayed neatly and with an attractive presentation
• Contributes to company vision, morale and mission. Performs job duties satisfactorily. 
• Adheres and complies with all company policies, best practices, safety guidelines and regulations, applicable local, state, and federal laws 

Requirements

ABOUT YOU: 

REQUIRED QUALIFICATIONS & PREFERRED EXPERIENCE:  

• Must be at least 18 years or old. High School diploma/GED or equivalent preferred. 
• Must be able to satisfactorily pass a criminal background check and drug/alcohol screen. 
• Must have or be able to obtain a Louisiana State Liquor License (Louisiana Responsible Vendors Server Permit)
• Customer service or retail experience preferred. Previous experience working in a high-volume, guest-focused, transactional environment preferred. 
• DEPENDABLE: Must have reliable transportation and report to work on time with a good attendance history. 
• FLEXIBLE: Must be willing to work in all areas of the store as assigned. Must be available to work weekends and holidays.

KEY ABILITIES & SKILLS:

• Driven. Strong work ethic and self-motivated. Takes initiative and works independently of direct supervision and as part of a team. 
• Outgoing and energetic. Interpersonal – pleasant with co-workers/managers, displays good-natured, cooperative and respectful attitude towards others. 
• Displays professional and effective communication (in-person, over-the-phone and in-writing. 
• Keen attention to details, solid mathematical and computer skills. Diligent and meticulous in ensuring accuracy, completing work tasks and correcting mistakes. 

VALUABLE CHARACTERISTICS (that define Lyons Specialty Co. Culture): 

• Pride – Being and doing your best even when no one else is looking.
• Passionate – The internal drive for individual, team, and company.
• Adaptable – A willingness to change when necessary.
• Resourceful – Using existing tools and processes to execute responsibilities timely and accurately. 
• Winning – Self-motivated and goal-driven to go out and win the day – EVERY DAY!

PRE-EMPLOYMENT REQUIREMENTS: 

Applicable candidates will be required to submit authorization and successfully complete Pre-Employment Screening:

Criminal Background Investigation and Pre-Employment Drug and Alcohol Test.  

The above information is intended to describe the general nature, preferred abilities, and level of the work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities and skills required. Furthermore, they do not establish a contract for employment. 

Lyons Specialty Co., LLC/C-Store Properties DBA Grand Paradise is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. 

Salary : $13