What are the responsibilities and job description for the Inside Sales Representative position at M&D?
Description
About M&D
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME. The Inside Sales Representative assist customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.
- Interact with walk-in customers at the front counter
- Assist customers in selecting required parts and recommend associated products and services
- Receive and process orders via the counter, phone, and email
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
- Assists with any customer service issues that may arise
- Incoming/Outbound Sales Calls
- Achieves assigned performance goals and objectives as set by management to grow parts business
- Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
- Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
- Documents all relevant account activity in the CRM tool or other appropriate areas
Requirements
- 5 Years of Inside Sales Experience
- 5 years of Telemarketing or customer service experience in areas of new account solicitation and customer development
- Automotive or Diesel industry experience is preferred, but not required
- High School Diploma (or GED or High School Equivalence Certificate); Associate degree in diesel technology preferred.
- Bilingual a plus - Spanish and English
- Demonstrates business strategy into day-to-day delivery
- Strong written and verbal communication skills
- Experience with Salesforce a plus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk
- Prolonged periods of working on a computer
- Prolonged periods of standing
- Ability to repeat motions
- Ability to reach at, above, or below shoulder level
- Ability to bend, kneel, and climb
- Ability to lift and carry to 50 lbs.
- Office environment
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status,
familial status, disability, military status, and genetic information.
