What are the responsibilities and job description for the National Accounts Customer Support & Implementation Manager position at M&D?
Description
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
The National Accounts Customer Support & Implementation Manager will support the National Account department in the execution and implementation of sales and customer support excellence.
Essential Duties and Responsibilities:
- National Account Implementation
- Account Set-up
- Pricing Assignments
- Reporting
- Centralized Ordering Processing
- Rebates
- Warranties
- SFDC Data Governance
- Assist with RFQ request
- Performs other related duties as requested by supervisor.
Requirements
· Salesforce Experience a plus
· Experience with PowerBI a plus
· Experience in customer support and implementation management
· Excellent written and verbal communication skills
· Excellent organizational and time management skills
· Excellent interpersonal skills
· Proficient with Salesforce.com data governance
· Proficient with Prelude, preferred.
· Ability to work extended hours, as needed.
· Ability to work autonomously with little supervision
· Successful completion of pre-employment background and drug screening
· Fosters good citizenship and contributes to a positive work environment
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
