Plan Administrator I

M Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals’ expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M’s solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support.

We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions.

The Client Administration team provides the day-to-day recordkeeping for a wide variety of non-qualified executive benefit plans and related financing programs for corporate, bank, and credit union clients. The Plan Administrator I provides key support functions for this dynamic team and will be responsible for a range of duties to support efficient operations. In addition to the centralized tasks, the Plan Administrator I will manage an assigned group of clients and will be a main point of contact for plan sponsors and participants. They will also be accountable for producing key client reports and deliverables with the support of team members.

Responsibilities:

• Centralized Administrative Team Duties
  • Life insurance death claim processing and management of death certificate requests, including associated monthly expense reports
  • Process incoming and outgoing department mail, including documenting invoice payments
  • Maintain records including databases, email distribution lists, data entry of client information, contract management, and gathering monthly cash value reports from our carrier partners
  • Maintain client-facing websites by downloading and posting information updates
  • Monitor client administration general inbox
  • Fulfill information requests from our advisor partners
• Plan Administration Tasks
  • Manage plan sponsor and participant requests through multiple modes of communication (email, phone, etc.), providing support for various requests such as benefit reporting, website navigation, plan enrollments, etc.
  • Ensure high quality, prompt services for scheduled deliverables to meet customer expectations, including but not limited to: participant benefit statements, corporate benefit accounting reports, benefit plan distributions, FICA taxable income, imputed income, compliance reviews, policy cash values, and trust reconciliation
  • Assist with plan enrollments, including plan materials, census uploads, enrollment meetings, participant communications
  • Oversee life insurance policy administration and transaction processing, including analyzing insurance cash values for accuracy, cash value fund rebalancing, policy surrenders and exchanges, face amount changes, and death claims
  • Regularly draft and deliver professional correspondence to clients, plan participants, insurance carriers, vendors, fund managers, Member Firm advisors, and internal teams
  • Deliver expected quality control standards by auditing work, mitigating risks, and following process controls
  • Assist with other special projects and duties as assigned

Qualifications:

• High school diploma or equivalent, Bachelor’s degree preferred
• 2 years of professional experience in a corporate environment
• Strong proficiency in MS Word, Excel, Outlook, and familiarity with Access and Mail merge preferred
• Experience in customer service, finance, accounting, or insurance a plus
• Excellent verbal and written communication skills with an eye for detail
• Highly organized and able to manage a variety of tasks and competing priorities
• Ability to quickly develop effective working relationships with internal and external stakeholders
• Flexibility and eagerness to pitch in and help wherever there is a need

Job Conditions & Environment:

• This position is based on-site at our offices in the Pearl District in Portland, OR with the flexibility to work one day per week remotely
• Normal office environment/desk assignment
• Extensive use of PC’s, computer terminal, display, keyboard, and mouse
• Extensive hands-on work with documents, spreadsheets, and other written documents

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

M Financial is proud to be an equal opportunity workplace.