What are the responsibilities and job description for the Durable Medical Equipment Service Coordinator position at M Health Fairview?
Overview
The DME Service Coordinator has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures: processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.
This is a full-time position (1.0 FTE / 80 hours per 2 weeks) that will be be housed at our St Paul, MN location and float to additional sites in the Twin Cities.
Responsibilities/Job Description
- Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
- Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.
- Maintains and tracks inventory
- Ensures inventory costs are in line with departmental budget
- Ensures patient care needs are served in a timely manner
- Effectively set-up equipment and deliver patient education.
- Educate patients on product information, use, and maintenance processes
- Configure DME equipment and fit for appropriate accessories
- Coordinates equipment data management and analysis
- Develops and implements processes to support patient care in alignment with DME compliance data
- Collaborates with care team to ensure care plans are supported with timely and accurate information
- Provides timely and accurate compliance information to providers
- Facilitates effective claim processing with DME aspects of care plan
- Proactively contact patients to ensure exceptional service and equipment compliance
- Supports patient insurance and/or financial securing processes as appropriate
- Enable accurate claim process by aligning billing processes with insurance requirements
- Performs other duties as assigned
- Partner and/or leader in quality improvement initiatives and community education events
- Serves as technical expert in developing new services
- Supports operational service needs to ensure care delivery
- Ability to train additional staff for coverage when needed
Qualifications
Education
Associate Degree in Healthcare or equivalent work experience
Experience
1 year working in clinic setting
Certifications
Must have BLS certification endorsed by American Heart Association or American Red Cross (required two months of hire date)
