What are the responsibilities and job description for the Warranty Administrator position at M&K Truck Centers?
We're looking for a new Warranty Administrator. The Warranty Administrator will assist in analyzing warranty claims for applicability, coordinate reimbursement, and manage payment of claims to customers. The Warranty Department is responsible for closing and submitting warranty claims for various original equipment manufacturer (OEM) parts and vendors.
Job Responsibilities:
- Monitors warranty decisions to ensure contractual compliance.
- Submits claims, amendments and appeals as needed.
- Review short paid claims for additional follow-up to necessitate full payment.
- Coordinate with the Service Department to ensure proper terminology for coding claims.
- Maintain control of open claims so that past due claims can be resolved.
- Effectively explain warranty coverages to other employees and customers.
- Performs clerical duties assigned by the Warranty and/ Service Managements in order to meet departmental objectives.
- Review repair order issues with Warranty and or Service Managers.
- Prepare and close repair orders.
- Prepare warranty claims from closed repair orders.
Maintain the repair order list to ensure that jobs are billed and claims are submitted in a timely fashion.
Job Requirements:
- Previous experience in dealership Warranty is a plus.
- Very strong PC skills including Excel and Microsoft office products.
- Excellent customer service experience.
- Ability to communicate effectively and professionally, both written and verbally, with customers, co-workers and management.
Solid time management, organizational and analytical skills.
