Customer Experience Specialist - Canada

Location: Toronto / Oakville

Hybrid role (Tuesdays in office required)

Are you a proactive, detail-oriented problem solver with a passion for delivering exceptional customer experiences?

Mölnlycke is looking for a Customer Experience Specialist in Toronto/Oakville area to join our dynamic team! In this role, you’ll be the key point of contact for our customers, ensuring seamless support, proactive relationship management, and issue resolution. We’re looking for someone with an energetic, engaging personality—someone who is curious, not afraid to ask “why,” and eager to drive continuous improvement. If you thrive in a collaborative environment and are committed to providing best-in-class service, we’d love to hear from you!

Key Accountabilities

• Own the Order-to-Invoice Process – Ensure seamless, compliant, and efficient order management from registration to delivery.
• Deliver Exceptional Customer Support – Act as the primary point of contact for all customer interactions, ensuring professional and proactive communication.
• Drive Customer Insights & Engagement – Listen actively, promote existing offers and services, and collect insights to enhance our product and service offerings.
• Resolve Issues & Enhance Customer Experience – Manage service deviations, track logistics, and turn customer pain points into opportunities for improvement.
• Collaborate Cross-Functionally – Work closely with sales, QA, and logistics teams to drive customer satisfaction and coordinate returns or complaints.
• Support Continuous Improvement – Contribute to key performance initiatives, corrective actions, and process optimizations.
• Train & Support – Assist in onboarding new team members and provide support for complaint handling as needed.
• Ensure Accurate Data Management – Maintain monthly sales tracing data for local and global reporting.

Compensation & Benefits:

Offers of employment consider various factors including experience, education, location, and role-specific requirements. Beyond competitive pay, Mölnlycke Health Care offers comprehensive benefits and fosters a supportive, inclusive culture that prioritizes employee well-being and professional growth.

Our comprehensive benefits package is designed to support your health, financial well-being, and work-life harmony:

• Medical, dental, and vision plans are available from your first day of employment and provide extensive coverage through multiple options so you can find the right fit for you and your family.
• Financial benefits include a robust 401(k) plan with company match, profit sharing, tuition reimbursement, life insurance and both flexible spending accounts and health savings accounts.
• Molnlycke offers generous paid time off, paid parental leave, an Employee Assistance Program and lifestyle perks like discounted access to entertainment and travel

Qualification and experience:

• Preferably bachelor's degree and/or Customer Service experience in an international commercial environment.
• Experience with customer interactions (phone and e-mails), in-house sales welcome
• Knowledge and understanding of order-to-invoice processes
• Digitally savvy; Computer skills: Microsoft suite/ERP SAP
• B1 level in English; required bilingual in English and French

Our approach to diversity and inclusion

At Molnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging. Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role.

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.

Our business is organized into four business areas: Wound Care, Operating Room Solutions, Gloves and Antiseptics. Customer centricity, sustainability, and digitalization are at the heart of everything we do.

Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers